At a Glance
- Tasks: Manage customer enquiries and ensure smooth hire processes in a fast-paced environment.
- Company: Join Hudson Lifting, an award-winning provider of lifting equipment and services.
- Benefits: Enjoy a competitive salary, 25 days holiday, and ongoing training opportunities.
- Other info: Inclusive work culture with a focus on career development and employee wellbeing.
- Why this job: Be part of a dynamic team delivering exceptional service and innovative solutions.
- Qualifications: Experience in customer service or administration; strong organisational skills required.
The predicted salary is between 29741 - 29741 £ per year.
Are you highly organised with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, detail-focused environment? If so, we want to hear from you!
Hudson Lifting is looking for a proactive Hire Desk Controller to join our dynamic team.
Location: Bridgwater Depot, TA6 6GY
Salary: £29,741.40 per annum
Working hours: Full-time, Monday to Friday, 07:30 AM to 5:30 PM
About Us: Hudson Lifting is an award-winning provider of lifting equipment and services, known for offering bespoke solutions and products of the highest quality. Our collaborations with top brands like Tractel, Genie, Gunnebo, Hi-Force, and many more mean we offer the best in the business. We are committed to maintaining ISO 9001 and ISO 14001 standards to deliver the quality and reliability our customers expect.
At Hudson Lifting, we are committed to providing innovative lifting solutions and exceptional service to our clients across London and the surrounding counties. With over 40 years of experience, we have earned a reputation for offering high-quality equipment and unmatched customer service. We care about our people, our clients, and the environment, and we are proud to foster a supportive, inclusive work culture.
With a strong foundation and a forward-thinking approach, our vision is to become the leading provider of lifting solutions in the UK and we want you to be part of that journey!
The Role: This is a varied role combining customer service, coordination, and administration, where you will play a key part in ensuring smooth day-to-day operations and an excellent customer experience.
What you’ll be doing:
- Acting as a central point of contact for customer enquiries across hire, sales, and service
- Managing the full hire process from enquiry through to completion, ensuring all information is accurate and up to date
- Preparing quotations, confirming orders, and ensuring all specifications and documentation are clearly recorded
- Coordinating closely with internal teams to ensure equipment availability, timely dispatch, and efficient service delivery
- Maintaining and updating systems, records, and hire documentation to ensure compliance and accuracy
- Handling administrative tasks such as order processing, contract management, and resolving customer queries promptly
- Supporting the wider team with general administrative duties and operational tasks as required
- Proactively promoting our products and services, ensuring customers are aware of our full offering
We’re looking for someone who:
- Has demonstrable experience in a hire desk, customer service, or administrative role (equipment hire experience is desirable but not essential)
- Has strong administration and organisational skills, with the ability to manage multiple tasks in a high-volume environment
- Demonstrates excellent customer service skills with confidence in handling enquiries and building relationships
- Is detail-oriented, with a high level of accuracy when processing orders and maintaining records
- Can work independently and as part of a team, using a proactive and solutions-focused approach
- Knowledge of lifting and safety equipment is beneficial, but full training will be provided
Why join us?
- Competitive salary and a comprehensive pension scheme
- 25 days holiday plus bank holidays
- Death in service benefit for added peace of mind
- Company uniform and PPE provided
- Employee Assistance Programme to support your wellbeing
- Ongoing training and career development opportunities
Hudson Lifting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments for the recruitment process, please let us know.
Ready to take the next step in your career? If you’re looking for a varied role where organisation, customer service, and teamwork come together, we’d love to hear from you. To submit your CV for this varied Hire Desk Controller opportunity, click Apply now!
Hire Desk Controller in Bridgwater employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Bridgwater
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller in Bridgwater
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
