About The Role
Team -UK Claims & Operations Product
Working Pattern - Hybrid 2days per week in the Vitality Bournemouth or Stockport Office.Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role: Proven Product Strategy Leadership
Demonstrated Agile Delivery Expertise
Strong Customer Experience Advocacy
What this role is all about:
We're looking for a Product Manager who will be responsible for defining, shaping and delivering servicing experiences that support customers throughout their journey. This role's responsibilities include managing product priorities, developing roadmaps and collaborating with product, technology, design and business stakeholders to deliver customer-focused solutions. The role plays an important part in translating strategic objectives into measurable outcomes that improve customer experiences, increase operational efficiency and support business performance.
Key Actions Develop and communicate the medium to long-term product strategy for telephony and contact centre experiences, aligning customer value with business objectives
Lead ideation and product shaping activities across agile delivery cycles, ensuring initiatives are ready for development and delivery
Own the servicing experience product roadmap, delivering incremental enhancements that support strategic outcomes
Manage and prioritise the product backlog, balancing stakeholder needs, customer outcomes and business value
Analyse customer journeys, operational processes and performance data to identify opportunities for optimisation and improvement
Act as the voice of the customer throughout the product lifecycle, ensuring solutions deliver exceptional user experiences
Create and maintain epics, feature maps and supporting product artefacts that enable effective delivery planning
Lead journey planning activities, managing dependencies, risks and delivery considerations across complex initiatives
Partner with design, engineering and business teams to translate customer needs into clearly defined user stories and requirements
Monitor industry developments, competitor activity and emerging trends to inform future product opportunities
What do you need to thrive? Degree level qualification or equivalent professional experience within a relevant discipline
Excellent stakeholder management and influencing skills across technical and non-technical audiences
Strong workshop facilitation and requirements gathering capability within complex business environments
Exceptional written and verbal communication skills with the ability to present information clearly and confidently
Experience working within Agile delivery frameworks and managing competing priorities effectively
Commercial awareness with the ability to evaluate business value, benefits, costs and trade-offs
Strong analytical and critical thinking skills with a data-driven approach to decision making
Collaborative mindset with proven experience working across product, design, engineering and business teams
Commitment to continuous learning and keeping pace with digital trends, technologies and market developments
Experience using product management and delivery tools, alongside a solid understanding of digital analytics and customer experience measurement
So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance
A pension of up to 12% We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance With its own set of rewards and benefits
Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest youve ever been
Create an environment that embraces you as you are and enables you to be your best self
Give you flexibility on how, where and when you work
Help you advance your career by playing you to your strengths
Give you a voice to help our business grow and make Vitality a great place to be
Give you the space to try, fail and learn
Provide a healthy balance of challenge and support
Recognise and reward you with a competitive salary and amazing benefits
Be there for you when you need us
Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
Were incredibly proud to be recognised for the culture we've created recently being named one of Glassdoors Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if were the right fit for you? We cant wait.
Diversity & Inclusion
At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
TPBN1_UKTJ
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