Housing Officer in Bournemouth

We are recruiting on behalf of a well-established housing organisation for an experienced Housing Officer to join their team covering Bournemouth, Christchurch and Poole. This is a varied and rewarding opportunity for a Housing Officer who enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities.

You will manage your own diary, combining home working, office-based working and regular visits to customers, neighbourhoods and partner agencies.

The Role:

• Manage a busy and varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across the local area.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

About You:

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• A customer-focused approach and commitment to achieving positive outcomes.
• Ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.
• A full UK driving licence and access to your own vehicle are essential due to regular travel across Bournemouth, Christchurch and Poole.

Why Apply?

• Permanent, full-time position 37 hours per week.
• Salary of £32,000 - £40,000, depending on experience.
• Hybrid working with approximately one day per week in the office, alongside home and community-based working.
• The opportunity to manage your own diary and workload.
• Supportive and collaborative housing team.
• 25 days' annual leave plus bank holidays, increasing with service.
• Additional wellbeing and volunteering days.
• Generous matched pension scheme.
• Life assurance.
• Enhanced family leave.
• Optional private medical, dental and critical illness cover.
• Access to wellbeing benefits and a 24/7 virtual GP service.

If you are an experienced Housing Officer looking for a permanent opportunity where you can work closely with customers, resolve complex housing issues and make a genuine difference across Bournemouth, Christchurch and Poole, we would be keen to hear from you.