At a Glance
- Tasks: Lead user research to shape impactful public sector services through evidence-led design.
- Company: Join a growing digital transformation team in Edinburgh with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and the chance to work on meaningful projects.
- Other info: Flexible salary for exceptional candidates and supportive team atmosphere.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Significant user research experience, especially in public sector and Agile environments.
The predicted salary is between 57036 - 69710 £ per year.
Senior User Researcher
?? Edinburgh (Hybrid: 2 days per week onsite in Leith)
?? £60,000 - £70,000 + Benefits
?? Permanent
The Opportunity
We are looking for an experienced Senior User Researcher to join a growing digital transformation team delivering impactful public sector programmes.
This role offers the opportunity to work within multidisciplinary teams, helping shape services through evidence-led research and user-centred design.
You'll collaborate with service designers, product managers, business analysts, delivery managers and technical specialists to ensure services are designed around real user needs.
What You'll Be Doing
Leading user research across Discovery, Alpha, Beta and Live phases.
Planning and conducting interviews, usability testing, workshops and contextual research.
Synthesising research findings into actionable insights and recommendations.
Supporting product, service and delivery decisions through evidence-based research.
Working closely with multidisciplinary Agile teams.
Essential Experience
Significant experience delivering User Research within digital transformation or service improvement programmes.
Strong Public Sector or Government experience is essential.
Excellent understanding of GDS principles, Service Standards and User-Centred Design.
Experience delivering a range of qualitative research methods.
Strong stakeholder engagement and facilitation skills.
Experience working within multidisciplinary Agile teams.
Understanding of accessibility and inclusive design.
What's on Offer?
Salary of £60,000 - £70,000 with flexibility for exceptional candidates.
Hybrid working with 2 days per week onsite in Edinburgh (Leith).
Opportunity to work on meaningful public sector transformation programmes.
Collaborative and supportive team environment.
Two-stage interview process.
If you're a Senior User Researcher with strong Government or Public Sector experience and a passion for delivering user-centred services, we'd love to hear from you.
TPBN1_UKTJ
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