At a Glance
- Tasks: Be the first point of contact for social work referrals, handling calls and emails.
- Company: Join a supportive public sector team in Edinburgh City Centre.
- Benefits: Earn £14.51 per hour with flexible shift patterns and a rewarding experience.
- Other info: Temporary role until February 2027 with opportunities to grow within a dynamic team.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Good listener with strong communication and IT skills; previous customer service experience preferred.
The predicted salary is between 14.51 - 14.51 £ per hour.
Pertemps are delighted to be working with our public sector client to recruit a number of Customer Contact Advisors within their Social Care Direct team.
Location: Edinburgh City Centre (Office based role)
Hours: 36 hours per week, Monday to Friday, between 08:30 and 19:00 (shift patterns will apply)
Pay Rate: £14.51 per hour
Start date: End of September 2026
Duration: Temporary until February 2027
You will be joining an established team who are the first point of contact for social work referrals. This is a busy, rewarding contact centre role where you will handle calls and emails from members of the public and professionals, accurately recording information and ensuring referrals are passed to the appropriate person timeously.
You will be responsible for, but not limited to:
- Acting as the first point of contact for social work referrals
- Handling incoming calls from professionals and members of the public
- Listening carefully and accurately interpreting the information provided
- Writing clear, concise case notes and updating systems
- Processing email referrals between calls
- Liaising with Social Work professionals and internal advisors for guidance
- Working both independently and as part of a supportive team
- Any other tasks as required
You should:
- Be a good listener
- Have excellent communication skills, both in writing and verbally
- Have strong IT skills and be able to learn new systems
- Have previous customer service experience
- Be a team player
If you are interested in this role and have the required skills and experience, please apply online directly.
Customer Contact Adviser in Bonnyrigg employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Adviser in Bonnyrigg
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Contact Adviser in Bonnyrigg
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
