Description
The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards.
You will:
Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality.
Implement operational and commercial plans to support venue performance.
Support stock controls, cellar routines, product care and compliance standards.
Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance.
Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment.
KPI's
Guest satisfaction/NPS
Revenue and spend per head
Labour cost vs budget
Food safety audit scores
Speed of service
Team engagement and retention
Stock/waste control
About You
Experience managing or supervising a restaurant or high-volume F&B venue
Strong team leadership and people management skills
Experience managing rotas, labour and budgets
Strong understanding of food safety and compliance
Excellent guest service skills
Ability to work in a fast-paced environment
Strong organisational and communication skills
Desirable Experience in holiday parks, resorts or high-volume venues
Personal licence holder
Food safety qualification (Level 3 or above)
First aid training
Experience managing multi-outlet operations
About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
TPBN1_UKTJ
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