At a Glance
- Tasks: Create new business and manage existing clients through exceptional call management.
- Company: Join a growing travel industry company with a supportive team culture.
- Benefits: Competitive salary, commission, 25 days leave, and health resources.
- Other info: Enjoy flexible hours, no weekends, and regular team events.
- Why this job: Make an impact in a customer-centric role with great career progression.
- Qualifications: Telesales experience, strong communication skills, and team collaboration.
The predicted salary is between 25500 - 26500 £ per year.
Basic salary of £25.5k - £26.5k DEO + Commission
35 hours per week, with options to work 08:00 - 16:00, 08:30 - 16:30, 09:00 - 17:00 with a 1-hour lunch break
No weekends, no bank holidays
Annual salary reviews linked to performance
A reward and recognition programme, including a voucher scheme based on team targets
Pension scheme after a qualifying period (3% Employer Contribution)
Access to company funded Health and Mental Wellbeing resources
25 days annual leave, rising by 1 day for every 5 years of service up to a maximum of 30 days
Up to 10 days un-paid leave can be requested (subject to approval)
Training, development, and progression opportunities
Team events
Onsite car park and close to public transport
A people focused, customer centric environment with an amazing support network
The main focus of this role is to work in a team and create new business contacts and servicing existing through exceptional call management. You will liaise with clients to successfully package their proposals, always ensuring that you are providing the highest level of customer service.
Responsibilities include:
- Creation of new business and management of existing using both telesales and email techniques
- Liaising with the client to ensure accurate tailored proposals are created
- Accurately costing the proposals using the bespoke costing system
- Servicing the clients requirements in the most efficient & effective way
- Delivery of exceptional customer service and some sales administration
- Regularly visiting assigned areas, taking part in inspection visits
- Researching subjects and destinations in assigned areas to ensure up to date knowledge bank
Skills required:
- Proven telesales experience and successful target management ability
- Proven experience and full understanding of delivering exceptional customer service
- Ability to resolve problems, work under pressure and meet deadlines
- Ability to work as under own initiative, and essentially as part of a wider team
- IT literate and knowledge of Microsoft products
- Ability to follow procedures and willingness to enhance them
- Strong time management skills and the ability to prioritise workload and be highly organised
- Excellent verbal and written communication skills and accurate written and spoken English
- Free to travel
If you are interested in this position, please apply for immediate consideration.
Benefits:
- Free parking
- On-site parking
Work Location: In person
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