At a Glance
- Tasks: Provide hands-on IT support and resolve hardware, software, and network issues.
- Company: Join a dynamic team in Central Blackpool with a focus on customer service.
- Benefits: Competitive salary, potential for permanent role, and supportive work environment.
- Other info: Great opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Minimum 2 years in IT support with strong problem-solving and communication skills.
The predicted salary is between 30000 - 30000 £ per year.
We are seeking an experienced IT Support Engineer to join a busy on-site IT support team based in Central Blackpool. This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support work and thrives in a fast-paced environment.
As an IT Support Engineer, you will provide both deskside and remote support, ensuring hardware, software, and network-related issues are resolved efficiently while delivering an exceptional end-user experience.
Key Responsibilities- Provide remote and deskside support to end users.
- Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices.
- Replace desktops, laptops, and monitors on a like-for-like basis to minimise downtime.
- Perform break-fix repairs on desktop and laptop equipment.
- Carry out IMAC activities (Installs, Moves, Adds and Changes).
- Manage and complete assigned support tickets within agreed service levels.
- Troubleshoot and resolve network connectivity issues.
- Install and configure network printers and end-user devices.
- Escalate complex incidents where appropriate and keep users updated throughout.
- Maintain accurate documentation and administrative records.
- Support IT projects and other tasks as directed by the wider IT team.
- Adhere to company security, compliance, and health & safety procedures.
- Essential
- Minimum 2 years' experience in an IT Support, IT Engineer or Service Desk role.
- Strong knowledge of Windows operating systems.
- Experience diagnosing and repairing desktop and laptop hardware.
- Good understanding of networking fundamentals and troubleshooting.
- Experience supporting Microsoft Office applications.
- Experience with VPN connectivity and remote support tools.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and effectively manage workload.
- Desirable
- Experience with Active Directory.
- Basic Server OS knowledge.
- Experience with network builds and installations.
- Knowledge of Microsoft Visio and Project.
- Experience supporting iPads and Windows tablets.
- Relevant desktop or laptop hardware accreditations.
You will be:
- A team player with a flexible and positive attitude.
- Customer-focused with excellent interpersonal skills.
- Organised and detail-oriented.
- Able to remain calm and effective under pressure.
- Reliable, professional, and committed to delivering a high standard of support.
This is a fantastic opportunity for a skilled IT Support Engineer looking to join a supportive team in a fully site-based role in Central Blackpool.
IT Support Engineer in Blackpool employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Blackpool
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at All The Top Bananas that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Engineer in Blackpool
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at All The Top Bananas, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at All The Top Bananas can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at All The Top Bananas will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at All The Top Bananas. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at All The Top Bananas.
