111 Health Advisor in Blackpool

Welcome to FCMS!

Pay: £13.00 per hour whilst training and £13.13 per hour once the shadowing phase is passed. Enhancements for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45%.

Hours: Minimum 16 hours per week. Hours to be discussed at interview. Part Time contracts available, including flexible and fixed hours.

Accountable to: 111 Operational Manager. Reports to: 111 Operational Support Team. Base: Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW.

Interviews will be held week commencing 10th August 2026. Core module one course start date: 14th to 25th September 2026. Induction Day: You will be required to be available on Monday 28th September 10:00-16:00 for an induction day.

Candidates who have applied for this position within the previous 12 months and were unsuccessful need not reapply unless their skills, qualifications or experience have materially changed.

Overview of Role:

You will be joining a team that is dedicated to supporting our community in some of their worst times. If you like a challenge and thrive working in a fast-paced environment, then 111 is an ideal role. This role is so rewarding. Through callers' challenging times, we make a real impact; ensuring assessments are timely, accurate and supportive, providing a service that will benefit the local community.

What will the role involve?

• By telephone, provide a fast, accurate and effective 111 service to a patient in likely an emergency setting to identify the best route of care for them depending on their symptoms.
• Take, record and process highly personal information received, with accuracy and conciseness using nationally recognised software.
• Identify and log relevant information as data on a computer. IT skills are important.
• Provide a professional and high-quality telephone call taking service for local health care services i.e., District Nurses/GP practices.
• Gather essential information in the least possible time while remaining polite and courteous.
• Follow strict procedures and protocols to ensure patient safety at all times.
• Ensure full patient confidentiality at all times.
• Work effectively under pressure in a calm and confident manner whilst remaining sensitive to the callers and patients' needs.
• Undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities.
• Be flexible and work in a service that delivers care from 07:00-24:00, 7 days a week.

Our key expectations are:

• Self-awareness
• Adaptability
• Openness
• Positivity
• Generosity of spirit
• Ability to have fun

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren't here to be average, we're here to be awesome!
• Humble: We're here to make a difference to the lives of others, NOT to see how important we can become.
• Brave: We challenge the norm. We have the courage to get the difficult jobs done.
• Oompf: We have natural oompf! It's infectious!
• Go-getting: We are intuitive to changing needs and respond quickly with energy, ideas, and positivity.

Disability Confident Employer: As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and will require a Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification:

Essential:

• Commitment to providing a service that meets the demanding needs of the patients.
• Ability to work effectively in a team to achieve shared goals for the interest of the patient.
• Ability to accept feedback for the opportunity to enhance performance.
• A dedication to providing a service that you would wish your friends and family to receive.

Demands of the Role:

• To be able to speak to people by telephone in a busy virtual care setting.
• Ability to pass all assessments in the training setting, to train for approximately 150 hours and then have appropriate shadowing to show competence in the role.
• Mental pressure: this role expects you to receive phone calls that discuss a variety of symptoms, including mental health, declining illness, and serious injury.

Knowledge and Experience:

• Essential: Knowledge that you want to work in this environment.
• Desirable: Telephony experience, Health Care Setting, Customer Service experience.

Skills and capabilities:

• Excellent interpersonal skills including verbal and written communication.
• Ability to remain calm under pressure.
• IT skills, and the confidence to input data as you talk.
• Excellent organisational skills.
• Competent, reliable, and conscientious person who can work on their own initiative and maintain strict confidentiality.
• Flexibility of working hours to support core needs of 111 service delivery.