At a Glance
- Tasks: Investigate and resolve complex software issues while collaborating with customers and technical teams.
- Company: Join a close-knit team in a leading financial services tech company.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Ideal for those seeking a stable, long-term position with career advancement.
- Why this job: Make a real impact by solving challenging problems in the financial services sector.
- Qualifications: Experience in financial services and software support, with basic SQL knowledge.
The predicted salary is between 35000 - 38000 £ per year.
We're recruiting an L2 Software Support Analyst to take ownership of complex application issues and work closely with customers, developers and QA teams to get them resolved. Previous experience working within financial services is essential for this position. This could include mortgages, lending, banking, wealth management or another regulated financial-services environment.
This is a strong opportunity for someone with experience supporting a SaaS platform or bespoke software product who enjoys properly investigating problems rather than simply logging and escalating tickets. You'll join a close-knit team that values strong customer service, collaboration and people who are looking to build something long term.
What you'll be doing:
- Investigating and resolving second-line software and application support tickets
- Running approved SQL scripts and making basic database amendments
- Using RDP to access client environments and diagnose issues
- Reproducing reported problems and identifying potential defects
- Working directly with developers and QA teams to resolve technical issues
- Supporting the deployment and testing of fixes in test environments
- Communicating technical issues clearly to financial-services customers
- Keeping customers updated throughout the investigation process
- Recording resolutions and maintaining clear technical documentation
- Identifying recurring issues and helping improve the product and support processes
What we're looking for:
- Previous professional experience within financial services
- Experience in software, application or SaaS support
- An understanding of financial-services processes, terminology and customer expectations
- The ability to investigate issues beyond a standard first-line checklist
- Basic SQL knowledge, including running scripts and querying databases
- Experience supporting users remotely and troubleshooting client environments
- Confidence managing tickets from initial investigation through to resolution
- Strong customer service and communication skills
- Experience working alongside software developers or QA teams
- A genuine interest in finding a stable, long-term position
Desirable experience:
- Experience within mortgages, lending or financial-adviser software
- Previous QA, software testing or UAT experience
- Jira or another ticket-management platform
- AWS or another cloud-hosted software platform
- Splunk or similar logging and monitoring tools
- Experience supporting browser-based applications
You don't need to be a developer or an advanced SQL specialist. What matters is that you understand the financial-services environment, are technically curious and can confidently investigate application issues while communicating with customers and technical teams.
If you have experience supporting software within financial services and want greater ownership of complex issues, apply now for further information.
L2 Software Support Analyst in Blackburn employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land L2 Software Support Analyst in Blackburn
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at All The Top Bananas or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to All The Top Bananas.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like All The Top Bananas.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like All The Top Bananas that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace L2 Software Support Analyst in Blackburn
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at All The Top Bananas.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at All The Top Bananas and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If All The Top Bananas uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
