Breakfast Supervisor in Bishopton

JA Mar Hall Golf & Spa Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts & Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives, and Scotland. This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams.

We are seeking a passionate and detail-oriented Breakfast Supervisor to lead and deliver an exceptional breakfast experience at JA Mar Hall. As part of our journey towards Forbes luxury standards, this role is pivotal in setting the tone for the guest day ensuring every breakfast service is warm, polished, and flawlessly executed.

The purpose of The Breakfast Supervisor is to support the Breakfast Manager in delivering exceptional breakfast service, ensuring high standards of guest experience, food presentation, cleanliness, and operational efficiency. The Breakfast Supervisor will lead the breakfast team on shift, provide coaching and guidance, and ensure all hotel and food safety standards are consistently maintained.

Key Responsibilities of Breakfast Supervisor:

• Supervise daily breakfast operations to ensure smooth and efficient service.
• Ensure all breakfast areas are prepared and presented to the required standards before service begins.
• Monitor food and beverage displays, replenishment, and presentation throughout service.
• Conduct regular quality checks to ensure guest satisfaction and compliance with brand standards.
• Address guest requests, concerns, and complaints promptly and professionally, escalating where appropriate.
• Lead the breakfast team during service, allocating duties and ensuring effective shift coverage.
• Assist with the induction, training, and ongoing development of team members.
• Provide day-to-day coaching and support to colleagues to maintain high service standards.
• Foster a positive working environment that promotes teamwork, engagement, and accountability.
• Assist the Breakfast Manager in monitoring team performance and conducting performance discussions as required.
• Actively engage with guests to create a welcoming and memorable dining experience.
• Ensure guest feedback is collected and shared with the Breakfast Manager to drive continuous improvement.
• Handle guest concerns professionally and seek effective resolutions at the earliest opportunity.
• Ensure compliance with all food hygiene, health and safety, fire safety, and licensing regulations.
• Maintain high standards of cleanliness and organisation throughout all breakfast service areas.
• Support food safety procedures, including temperature checks, food storage, allergen management, and record keeping.
• Report maintenance issues and safety concerns promptly.
• Support the Breakfast Manager and Food & Beverage Services Manager in controlling labour and operational costs.
• Assist in minimising wastage and monitoring stock levels.
• Ensure equipment and supplies are used efficiently and responsibly.
• Support revenue opportunities through effective promotion of food and beverage offerings where appropriate.
• Complete daily operational records and checklists accurately.
• Assist with stock ordering, inventory control, and stock rotation procedures.
• Communicate effectively with the kitchen, front office, and wider hotel teams to ensure seamless service delivery.

About You

Essential Experience Required:

• Some previous experience in a food and beverage supervisory or senior team member role.
• Strong understanding of restaurant or breakfast service operations.
• Excellent customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Good organisational and problem-solving skills.
• Knowledge of food hygiene and health and safety requirements.
• Flexible approach to working hours, including early mornings, weekends, and public holidays.
• Ability to start early every morning - Your shifts will be 6am - 2.30pm most often, and sometimes 8am-4.30pm. Weekend working will be required.

Desirable Experience:

• Experience within a hotel environment.
• Food Safety certification.
• Experience using hotel or restaurant POS systems.
• First Aid qualification.
• Knowledge and understanding of Forbes Travel Guide Luxury Standards.

Company Benefits

At JA Mar Hall, you'll find more than a job - you'll build a career within a global hospitality family. We offer:

• Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
• Free luxury leisure club membership.
• Discounted membership for friends & family.
• 50% discount on Spa treatments.
• Golf day discounts for you, friends, and family.
• 50% discount on food for you +3 guests, and 25% off beverages.
• Discounts on overnight stays for JA Mar Hall and our sister properties.
• Friends & family hotel rates.
• Access to Wisdom, our confidential wellbeing support programme.
• Access to exclusive £100 room rates across the PoB Hotels collection.
• Free on-site parking and complimentary use of leisure facilities.
• Uniform provided (role dependent).
• Recommend-a-Friend bonus scheme.