Workshop Lead in Birmingham

At Solus, accurate assessment underpins everything we do. As we continue to invest in our future and strengthen our repair capability, we're looking for an experienced Workshop Lead who combines technical expertise with a strong customer and quality focus. This role is suited to a confident individual who takes ownership, works collaboratively with others and understands the importance of getting things right first time for customers, technicians and the wider business.

Responsibilities

• The management and co-ordination of productive staff to ensure effective repairs to meet the volume, sales, cost and customer/quality targets.
• Ensuring all Procedural and BS10125 regulations are adhered to.
• You will manage meeting and improving on customer satisfaction targets.
• You will achieve and maintain and embed all "best practice" and "lean activities" as instructed by business strategy.
• You will achieve budget sales and cost targets weekly, monthly and annually.
• You will ensure all health and safety policy and procedures are followed with all staff utilising safe working practices and monitor the correct use and storage of PPE.
• You will plan departmental and site productivity by holiday planning, workshop loading, scheduling, and performance management of the productive staff.
• You will apply Standard Operating Procedure following policy standards.
• You will ensure regular 1 to 1's and quarterly reviews are undertaken promptly and ratings are correctly applied.

Qualifications

This is a permanent role reporting to the Production Manager. We would like you to have had previous experience in a similar role with the following skills:

• Experience of high-volume accident repair management and scheduling.
• Experience of BS10125 regulations.
• Experience of Thatcham repair methods.

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply - your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.