At a Glance
- Tasks: Lead the Warranty Department and ensure customer satisfaction through effective claim management.
- Company: Join HydraForce, a global leader in hydraulic motion control technology.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for innovation and growth.
- Why this job: Make a real impact by solving production issues and enhancing customer relationships.
- Qualifications: HNC/HND in mechanical engineering and experience in warranty management required.
The predicted salary is between 40000 - 45000 £ per year.
Company Description
HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world's leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries. Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control. By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe. Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions.
Job Description
- Provide management and guidance to the Warranty Department to ensure the RMA response targets are achieved.
- Develop and maintain effective relationships with Manufacturing & Production Engineers, Supply Management personnel, Quality and Warranty claims departments.
- Carry out regular visits to customer production facilities for discussions with Manufacturing & Production engineers; provide prompt and effective resolution to recurring production issues.
- Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate.
- Define priority of claims to be handled to satisfy customers in the best possible way.
- Assist with transition of parts between prototype and production phase at the customer as required.
- Participate, as required, in customer print reviews and approval.
- Participate in Production Readiness Reviews.
- Support PMI activities for Service (Warranty) harmonization.
- Review quality and delivery non-conformances. Monitor and negotiate various quality metrics, for supplier performance.
- Support Supplier Quality & Warranty Engineers and act as facilitator for quality issues for both customer and HydraForce.
- Ensure a timely and effective financial closure of claims.
- Act as a champion for warranty projects initiated by the customer that require Application or Design Engineering support.
- Work with both the OEM customer and HydraForce Sales departments in coordinating and supporting warranty agreements.
Qualifications & experience
- A minimum HNC / HND in a mechanical engineering discipline is essential, with proven experience in a similar role.
- Comprehensive understanding of lean manufacturing and quality tools such as 8D, TOPS, RCA.
- Experienced in QMS and fully conversant with ISO 14001 & ISO 9001.
- Demonstrable experience in a similar position.
- Computer literate, with sound knowledge of Microsoft packages, experienced in use of MRP and Quality Control systems.
- Manage, co-ordinate and oversee effective implementation of the departmental quality, environmental, health & safety needs to ensure compliance to the documented management system.
Skills
- Customer focused, able to build quality related relationships at senior levels.
- Excellent communication skills with the ability to express ideas, share technical information and communicate at all levels, both verbally and in writing.
- A high degree of self-motivation, commitment and the ability to work unsupervised.
- Ability to tackle problems creatively and achieve desired outcome in an efficient and cost effective manner.
- Excellent organisational skills, with the ability to prioritise a number of activities, be able to define problems, collect data, establish facts, and draw valid conclusions.
- Able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues.
Warranty (Service) Manager in Birmingham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Warranty (Service) Manager in Birmingham
✨Join Local Manufacturing Groups
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
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✨Apply Directly Through Company Websites
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We think you need these skills to ace Warranty (Service) Manager in Birmingham
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to All The Top Bananas specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at All The Top Bananas
✨Know Your Manufacturing Processes
Before you walk into the interview with All The Top Bananas, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like All The Top Bananas value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
