At a Glance
- Tasks: Manage high-value conference and event enquiries, ensuring exceptional delivery from start to finish.
- Company: Join a prestigious Birmingham hotel with a rich heritage and vibrant events team.
- Benefits: Enjoy a competitive salary, discounts, complimentary meals, and flexible pay access.
- Other info: Opportunities for ongoing training and career development await you.
- Why this job: Be part of a dynamic team creating memorable events in a stunning venue.
- Qualifications: Experience in hospitality sales or event coordination is essential.
The predicted salary is between 31000 - 31000 £ per year.
An iconic Birmingham hotel with a proud heritage dating back to 1879 is seeking an experienced Senior Conference & Events Sales Co-ordinator to join its thriving Conference & Events team. Recognised as one of the city's leading venues for corporate meetings, prestigious conferences, gala dinners and large-scale events, the hotel regularly hosts high-profile functions within its impressive Grand Ballroom and versatile event spaces.
This is an exciting opportunity for an experienced hospitality sales professional who enjoys building client relationships, driving revenue and ensuring exceptional event delivery from initial enquiry through to completion.
As Senior Conference & Events Sales Co-ordinator, you will take ownership of high-value conference and event enquiries, converting opportunities into confirmed business while ensuring every event is planned and delivered to the highest standards. Working closely with operational departments, you will oversee the entire client journey, coordinate event logistics, maximise revenue opportunities and provide guidance and support to junior members of the Conference & Events team.
Key Responsibilities- Manage high-value and complex conference and event enquiries across telephone, email and online channels.
- Prepare bespoke proposals, quotations and event packages tailored to clients' requirements.
- Conduct client meetings, venue show rounds and site visits.
- Negotiate pricing, maximise sales opportunities and secure confirmed bookings.
- Coordinate event details with operational teams through detailed function sheets and event briefings.
- Manage event diaries and ensure the effective allocation of conference and function spaces.
- Monitor enquiry pipelines, follow-up activity and conversion rates to maximise business opportunities.
- Drive additional revenue through upselling and developing repeat business.
- Monitor competitor activity and market trends to support sales performance.
- Maintain accurate records within CRM and hotel booking systems.
- Support and coach junior Conference & Events Sales Co-ordinators.
- Contribute to process improvements that enhance customer experience and team performance.
- Previous experience within conference and events, hospitality sales or hotel event coordination.
- Experience working within a four or five-star hotel environment.
- Strong customer-facing sales, account management or event planning experience.
- Excellent written and verbal communication skills with the ability to build strong client relationships.
- Proven ability to manage multiple enquiries and prioritise competing deadlines.
- Highly organised with exceptional attention to detail.
- Experience using CRM, event management or hotel booking systems, including Delphi, Opera or similar platforms.
- Strong collaboration skills with both sales and operational teams.
- A proactive approach to delivering exceptional customer service within a fast-paced hospitality environment.
- Previous experience managing high-value corporate conference and event accounts.
- Experience improving sales conversion and supporting revenue growth.
- Confidence conducting venue show rounds and client presentations.
- Previous experience mentoring or coaching junior colleagues.
- Understanding of hospitality revenue management and optimisation techniques.
- £31,000 per annum plus performance-based incentives.
- Discounted stays across the hotel group.
- 50% discount on food and beverages at selected venues.
- Complimentary meals whilst on duty.
- Annual complimentary hotel stay.
- Long-service recognition and rewards.
- Paid birthday leave plus a retail voucher.
- Access to wellbeing and mental health support services.
- Ongoing training, development and apprenticeship opportunities.
- 28-33 days' annual leave, increasing with length of service.
- Employee referral bonus scheme.
- Flexible pay access through a financial wellbeing platform.
If you're an experienced Conference & Events professional looking to join one of Birmingham's most prestigious hotel venues, we'd love to hear from you. Click Apply Now to submit your application today.
Senior Conference & Events Sales Co-ordinator in Birmingham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Conference & Events Sales Co-ordinator in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Conference & Events Sales Co-ordinator in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
