Motor Assist Claims Handler in Birmingham

Salary: £26,012

Hours: 37.5 hours. Monday - Saturday 8am - 6pm on a rotational basis to include some bank holidays.

Fort Dunlop

Incident management, Just better. At Motor Assist, we believe the traditional approach to incident management is outdated. We are here to change that. Our technology brings agility, transparency, and efficiency to every stage of the process, helping clients get back on the road faster and with less hassle. Whether it’s full end-to-end support or a tailored modular solution, we handle every detail with care and precision. Our mission is simple: to keep drivers driving and deliver peace of mind when it matters most. We are proud of our strong, people-first culture that prioritises wellbeing, development, and delivering exceptional service to our partners and customers.

What you’ll be doing:

• Handle incoming claims calls and emails with professionalism and empathy.
• Gather and verify all necessary information related to road traffic incidents.
• Accurately input and manage claim details in our system.
• Liaise with insurers, repairers, and third parties to progress claims efficiently.
• Keep customers informed throughout the claims process, ensuring a smooth and supportive experience.
• Identify potential fraud indicators and escalate appropriately.
• Maintain compliance with all regulatory and company standards.
• Attend the Fort Dunlop office for a minimum of two days per week.

What you’ll bring:

• Experience in a fast-paced customer service role, ideally within a similar claims or insurance environment.
• Proven ability to work in a phone-based role, handling sensitive or complex conversations.
• Quick learner with the ability to grasp new processes and systems efficiently.
• Strong written and verbal communication skills, with the ability to summarise incidents clearly and logically.
• Excellent relationship-building and negotiation skills.
• Proficient in Microsoft Office and comfortable using digital systems.
• A natural problem solver with strong organisational skills and the ability to prioritise under pressure.
• Able to work independently while also contributing to team goals and departmental success.

What we offer:

• A salary of £26,012.
• 22 days holiday (plus bank holidays), rising to 27 with service.
• Workplace pension scheme.
• Bupa Private Healthcare (optional).
• Life Assurance (4x salary).
• Employee Assistance Programme and wellbeing tools.
• Retail discounts and savings.
• Ongoing professional development and career growth opportunities.
• One charity/volunteering day off per year.

Wellbeing, diversity and inclusion:

For the second year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We have also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.

If our values resonate with you and you’re excited about this opportunity, even if your experience doesn’t perfectly match, we’d love to hear from you. You might be just who we’re looking for.