At a Glance
- Tasks: Lead tenant engagement and community partnerships to enhance customer satisfaction.
- Company: Dynamic housing organisation focused on community and tenant voice.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to improving tenant experiences.
- Why this job: Make a real difference in the community and shape housing services.
- Qualifications: Experience in housing or community services and strong communication skills.
The predicted salary is between 39000 - 41000 £ per year.
Location: Great Barr, Birmingham
Salary: £39,000 - £41,000
Working Hours: 35 hours per week Monday to Thursday 9:00am 5:00pm and Friday 9:00am 4:30pm. Flexibility is required as some evening and out of hours work will be necessary to support meetings and events.
This is an exciting opportunity for a customer-focused housing professional to take ownership of tenant engagement, community partnership activity and customer satisfaction initiatives across the organisation. The successful candidate will play a key role in ensuring tenants have a strong voice, services continue to improve, and the organisation remains compliant with consumer standards and regulatory expectations.
The purpose of the role is to lead and develop customer engagement strategies, strengthen relationships with tenants and external partners, oversee tenant satisfaction measures and complaints performance, and ensure the organisation delivers a high-quality, inclusive and customer-focused service.
Key Responsibilities- Leading on tenant and customer engagement activity across the organisation, ensuring customers have meaningful opportunities to influence services, policies and service delivery.
- Developing, implementing and maintaining customer engagement initiatives, frameworks and strategies in line with organisational objectives.
- Supporting the delivery and monitoring of Tenant Satisfaction Measures (TSM), Consumer Standards, tenant charters and customer involvement plans.
- Facilitating tenant panels, scrutiny groups and customer meetings, ensuring they are well supported, effective and able to hold the organisation to account.
- Working closely with internal departments including Housing, Property Services, Finance and Corporate Services to collate information, support self-assessments and improve customer outcomes.
- Overseeing complaints monitoring and complaint handling performance, including supporting investigations and reporting trends to senior management.
- Producing reports, performance information and updates for leadership teams, committees and board meetings.
- Building and maintaining strong working relationships with external agencies, stakeholders and community partners to promote engagement and partnership working.
- Supporting the production of annual tenant reports, newsletters, service improvement plans and customer communications.
- Leading on customer satisfaction surveys, analysing feedback and using insight to recommend and drive service improvements.
- Managing budgets relating to customer engagement activities and ensuring projects are delivered within agreed targets, timescales and budgets.
- Providing line management, coaching and support to the Community Partnership and Engagement Assistant.
- Previous experience within social housing, housing association or community-based housing services is ideal however candidates without will be considered.
- Strong knowledge of tenant engagement, resident involvement, customer participation and community partnership activity.
- Experience of working with Consumer Standards, Tenant Satisfaction Measures (TSM), complaints handling and regulatory compliance.
- Proven ability to engage with customers, tenant groups, stakeholders and hard-to-reach communities to improve services and participation.
- Experience of producing reports, analysing performance data and presenting information to senior leaders, committees or boards.
- Strong communication and relationship-building skills, with the ability to influence at all levels both internally and externally.
- Experience of supervising or managing staff and supporting their development.
- A proactive, organised and customer-focused approach, with the ability to manage a varied workload and deliver results.
- Confident using IT systems and digital platforms, with the ability to support communication and engagement activity across multiple channels.
- A full UK driving licence and access to your own vehicle for occasional business use.
This is a fantastic opportunity for an experienced housing engagement professional to join an organisation with a strong community focus and play a key role in shaping services, improving customer satisfaction and strengthening tenant voice across the business.
Community Partnership and Engagement Officer Temporary role in Birmingham employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Community Partnership and Engagement Officer Temporary role in Birmingham
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like All The Top Bananas!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at All The Top Bananas that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Community Partnership and Engagement Officer Temporary role in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at All The Top Bananas. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for All The Top Bananas.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of All The Top Bananas resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Community Partnership and Engagement Officer Temporary role position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
