At a Glance
- Tasks: Lead a team to resolve claims efficiently while ensuring customer satisfaction.
- Company: Join National Highways, improving England's motorways and major A roads.
- Benefits: Hybrid working, competitive salary, and opportunities for career development.
- Other info: Diverse environment with a focus on teamwork and integrity.
- Why this job: Make a real impact on road safety and customer experience.
- Qualifications: Previous management experience and strong communication skills required.
National Highways have an exciting opportunity for a Claims Manager to join our Network Claims team. This role is being offered on a fixed term basis until 31st May 2027 and will be based in Birmingham on a hybrid working basis.
In this role, you will lead a team of Assistant Claims Handlers, providing guidance and direction to support the timely resolution of claims within legal frameworks. You will foster a high-performing environment, using performance data to drive continuous improvement, responding to changing business priorities and helping to ensure claims processes remain effective, efficient and customer-focused.
You will:
- Manage and develop people within the Claims Team, providing performance management, coaching, career development and support to build a high-performing team.
- Manage the workload of the Claims Support Team to ensure that claims are set up, allocated correctly, invoices are produced in a timely manner, cases closed in accordance with processes as well as meeting deadlines and SLAs.
- Allocate resources to ensure all tasks that support the claims function are completed.
- Assess and manage claim-related risks for the stages of the claims process that the claims support team are responsible for.
- Liaise with a range of internal and external stakeholders, including service providers, Traffic Officer Service, ROC/RCC, inspectors, quantity surveyors, barristers, legal representatives, claimants and insurers, to gather evidence and support the timely resolution of claims.
- Review recommendations from Claims Handlers and make decisions on claims within delegated financial authority (£20k-£50k depending on team and circumstances), ensuring resolutions are aligned with legislation, policy, precedent and expert guidance.
About you:
- Previous people management experience.
- Excellent interpersonal, communication and negotiation skills.
- Experience of working in a fast-paced environment with challenging service level agreements.
- Proven stakeholder management and customer service skills.
- Ability to interrogate data, create and analyse run performance reports to manage your area of responsibility and the people within it.
About us:
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Claims Manager in Birmingham employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in Birmingham
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like All The Top Bananas. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at All The Top Bananas.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at All The Top Bananas.
We think you need these skills to ace Claims Manager in Birmingham
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at All The Top Bananas and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at All The Top Bananas
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like All The Top Bananas will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to All The Top Bananas.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at All The Top Bananas.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at All The Top Bananas. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
