At a Glance
- Tasks: Lead a team of baristas and deliver exceptional customer service in a vibrant café.
- Company: Join Waterstones, a beloved bookselling cornerstone in the UK and Ireland.
- Benefits: Be part of a dynamic team with opportunities for growth and development.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Combine your passion for coffee and books while creating a welcoming atmosphere.
- Qualifications: Experience in café management and a flair for customer service is essential.
The predicted salary is between 18900 - 23100 £ per year.
Café Manager Permanent Based in Birmingham
We are looking for a Café Manager to join our friendly and dynamic team here at Waterstones in Birmingham.
Our Café Managers are at the very heart of the cafes within our Bookshops.
They lead a team of baristas and should be passionate about offering exceptional customer service.
They have great coffee knowledge, can demonstrate a flair for commercialism, and understand the importance of providing a welcoming ambience for our customers to relax in our cafés.
What you will be doing As a Cafe Manager you will deliver excellent customer service, ensure the café maintains high standards and deliver the commercial offer.
You will have a flexible approach and show your initiative but most of all you will have a passion for coffee.
You will also be great at training and supporting your team to do this too.
You set clear standards and enable and encourage your team to be innovative.
You manage the merchandising and ambience within your café to create a welcoming environment in which customers can enjoy a relaxing break.
What we need from you Passion for coffee and delivering outstanding customer service.
Previous experience of running a café and leading and influencing a team to deliver excellent customer service.
Confident in managing the merchandising and ambience in a café and creating a warm and welcoming environment.
Be commercially savvy.
Ensure all your team know the targets and that all individual and cafe goals drive long term profitability.
Experience in promoting a passion for learning and sharing knowledge within your team.
Person Profile A real passion for coffee and books.
Outstanding customer service skills.
Some experience of leading a team.
Willingness and ability to work as part of a team.
Excellent communication skills.
Good command of English (speaking, reading, writing).
Why work for Waterstones Waterstones is the cornerstone of bookselling across the UK and Ireland.
Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started.
Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings.
Online, we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Waterstones is committed to encouraging equity, diversity and inclusion in the workplace, and is dedicated toward eliminating unlawful discrimination.
Our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and to be able to give their best.
Diversity Statement At Waterstones, we are committed to creating a workplace that is fair and inclusive to people from all backgrounds, perspectives and experiences, and we strive to promote an inclusive work culture.
We are working hard to ensure our recruitment processes are free from bias, and our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and able to give their best.
Reasonable Adjustments We understand that some disabled applicants may, due to the nature of their disability, find some parts of the recruitment process challenging.
If you need any reasonable adjustments during any part of the interview process, please make these known either to your interviewer or the person you liaise with when setting up your interview.
REF-230 091 TPBN1_UKTJ
Cafe Manager in Birmingham employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
