At a Glance
- Tasks: Support the Store Manager, drive sales, and deliver excellent customer service.
- Company: Join a growing, entrepreneurial business in Kings Heath.
- Benefits: Competitive salary, bonus, strong work-life balance, and genuine responsibility.
- Other info: Enjoy flexible shifts and opportunities for personal growth.
- Why this job: Be part of a close-knit team and make a real impact on customer experiences.
- Qualifications: Experience in a customer-facing role with strong sales and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Assistant Manager | Kings Heath
Salary: £32,500 + Bonus Are you a commercially minded Assistant Manager who enjoys speaking with customers, building relationships and turning enquiries into sales?
We're looking for an Assistant Manager to join a successful and expanding business in Kings Heath.
This is a varied, customer-facing role where you'll support the Store Manager with the day-to-day running of the site, while playing a key part in driving sales, converting enquiries and delivering a great customer experience.
This is a fantastic opportunity to join a growing, entrepreneurial business where you'll be part of a close-knit team, enjoy genuine responsibility and benefit from a strong work-life balance.
Work-life balance You'll work shifts between 8:30am and 6:00pm Monday to Friday, with reduced weekend hours of 9:00am to 5:00pm on Saturdays and 10:00am to 4:00pm on Sundays.
Weekends are shared on a rota basis, typically with one full weekend off every two to three weeks.
Days off in lieu are always provided when working weekends.
The role Support the Store Manager with the daily running of the site, ensuring it operates smoothly and efficiently.
Handle customer enquiries across phone, email and face to face, building rapport and identifying the best solution for each customer.
Convert enquiries into bookings and sales through confident, consultative conversations.
Support local sales activity and help drive store performance against targets.
Review reports and identify opportunities to improve conversion, customer follow-up, service and efficiency.
Deliver excellent customer service and ensure a positive experience at every stage of the customer journey.
Lead by example, supporting and motivating the team to achieve high standards.
Process bookings, payments and administration accurately.
Ensure compliance with company policies, health and safety procedures and site standards.
Take ownership in the Store Manager's absence and support wider business growth.
What you'll bring Experience as an Assistant Manager, Supervisor, Team Leader, Sales Manager or similar in a customer-facing environment.
Confidence speaking with customers, building rapport and converting enquiries into sales.
A proactive, sales-focused mindset with the ability to spot opportunities and follow up effectively.
Strong customer service skills and a genuine interest in helping people find the right solution.
Commercial awareness and the ability to support store performance.
A hands-on, people-first approach.
Strong organisational skills and attention to detail.
A positive attitude, strong communication skills and the confidence to take responsibility.
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Assistant Store Manager in Birmingham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like All The Top Bananas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like All The Top Bananas!
We think you need these skills to ace Assistant Store Manager in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at All The Top Bananas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at All The Top Bananas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show All The Top Bananas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
