At a Glance
- Tasks: Lead a dynamic showroom team and create stunning customer experiences.
- Company: Join Quorn Stone, a top retailer of luxury flooring with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus potential, and great employee perks.
- Other info: Be part of a friendly team that values inclusivity and personal growth.
- Why this job: Make an impact in the luxury interiors market while growing your retail management skills.
- Qualifications: Strong customer service skills and a passion for design are essential.
The predicted salary is between 28584 - 34936 £ per year.
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.
Due to continued growth, we are looking for a Showroom Manager to lead our Essex Showroom. As we continue to expand, we're looking for an enthusiastic, commercially minded individual with a passion for interiors and customer service to join our retail team.
Salary: Base Salary of £33,000.00 - £36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
Working hours: Full-time, 37 hours per week with 2 days off
Location: Essex, United Kingdom
The Role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You'll lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability, design, and interiors. You'll manage the customer journey from initial enquiry through to aftercare, ensuring every client receives a premium service while helping drive showroom performance and sales.
What You Will Be Doing:
- Leading, motivating, and supporting a small showroom sales team
- Welcoming customers into the showroom and building long-lasting client relationships
- Providing expert advice on product suitability, sizing, pricing, and interior design
- Preparing quotations, processing payments, arranging deliveries, and managing after-sales care
- Managing the showroom diary and online appointment bookings
- Maintaining accurate customer records and daily activity within the CRM system
- Resolving customer queries and finding effective solutions
- Ensuring the showroom is beautifully presented and reflects the Quorn Stone brand standards
- Driving sales performance while delivering an exceptional customer experience
To Be A Successful Showroom Manager, You Will Need:
- Excellent customer service, organisation, and time management skills
- Confidence engaging with customers face-to-face and building rapport
- Strong written communication skills with the ability to write clear and professional emails
- A commercially minded approach with a proven track record of driving sales
- Exceptional attention to detail
- A proactive, hands-on attitude and the ability to thrive in a busy environment
- Strong interpersonal skills and a collaborative approach to teamwork
- The ability to use initiative and anticipate business needs
- Good working knowledge of Microsoft Office, particularly Excel, PowerPoint, and Word
Desirable:
- A background in interiors, design, or a creative industry
- High-end retail experience
- Full UK driving licence
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package with uncapped bonus potential
- Comprehensive training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance with the option to buy additional annual leave
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- Two paid volunteering days each year
If you're passionate about interiors, enjoy creating exceptional customer experiences, and are looking to take the next step in your retail management career, we'd love to hear from you. At Quorn Stone, we're committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. Even if you don't meet every requirement, we encourage you to apply if you feel you'd be a great fit for our team.
Luxury Showroom Manager in Billericay employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Luxury Showroom Manager in Billericay
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like All The Top Bananas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like All The Top Bananas!
We think you need these skills to ace Luxury Showroom Manager in Billericay
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at All The Top Bananas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at All The Top Bananas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show All The Top Bananas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
