Customer Service Advisor in Bath

Customer Service Advisor
Location: Bath
Salary: £26,500 – £28,000 (DOE)
Hours: Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)
Hybrid working pattern: Three days in our Bath-based office and two days working from home
Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access
About Truespeed
At Truespeed, we're doing more than just building a broadband network – we're helping communities across the South West and East Anglia get connected to fast, reliable full-fibre broadband. As a regional alternative network provider, we're passionate about doing things the right way, putting our customers first and bringing great connectivity to the places that need it most.
If you enjoy helping people and take pride in delivering great customer service, we'd love to hear from you.
The Role
As a Customer Service Advisor, you'll be at the heart of what we do. Acting as the voice of Truespeed, you'll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.
In This Role, You Will:
Handle customer queries across multiple channels in a friendly, timely, and professional manner
Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
Support complaint resolution so customers feel listened to, supported, and valued
Contact customers to book installations, clearly explain the process, and answer any questions
Keep systems and records up to date while sharing knowledge with colleagues
Support the wider team with additional tasks to ensure a smooth and positive customer journey
What We're Looking For
We're looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You'll thrive in a fast-paced environment and take pride in resolving customer issues effectively.
You'll bring:
Experience in a B2C customer service environment (call centre, retail, or similar)
Confidence in handling customer complaints through to resolution
Good working knowledge of Microsoft Office
Clear and confident communication skills, both written and verbal
The ability to explain technical or complex information in a simple, customer-friendly way
Strong listening skills and the ability to understand and respond to customer needs
Empathy, adaptability, and professionalism when supporting a wide range of customers
A proactive attitude, willingness to learn, and motivation to deliver excellent service
A positive, approachable mindset and a strong team spirit
Why Join Truespeed?
At Truespeed, we don't just offer jobs, we build supportive, rewarding careers. We're proud to create an inclusive, collaborative environment where you'll feel valued, encouraged, and have the opportunity to grow.
Our benefits package includes:
25 days' annual leave plus bank holidays
Hybrid working
Pension scheme
Life insurance
Access to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeing
Excellent opportunities for career development and progression
Free onsite parking
Be Part of Truespeed's Journey
If you're passionate about customer service and want to grow your career with a supportive, people-first company, we'd love to hear from you. Click 'apply' to be redirected to our careers website.
We review applications on a rolling basis, so we encourage you to apply as soon as possible.
Additional Information
You'll need to have the right to work in the UK, as we're unable to offer visa sponsorship for this role
This role is based in Bath, with three days a week working from our office
No agencies, please.
This role would be suitable for those looking for: Customer Service Advisor, Customer Care Advisor, Customer Support, Call Centre Advisor, Customer Experience, Complaint Handling, B2C Customer Service, Contact Centre, Telecoms