At a Glance
- Tasks: Drive process improvements and automation to enhance efficiency across the organisation.
- Company: Join a forward-thinking technology services organisation in Basildon.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Other info: Dynamic role with a focus on compliance and operational excellence.
- Why this job: Make a real impact by modernising processes and embedding a culture of continuous improvement.
- Qualifications: Experience with ISO standards and process improvement in a tech environment.
The predicted salary is between 40500 - 49500 £ per year.
Salary up to £40,000
Based from the Basildon office
Join an established technology services organisation
Process improvement, automation, ISO 9001 & ISO 27001
ABOUT THE CLIENT
We're supporting an established technology services organisation looking to modernise and improve the way it operates. They're seeking a proactive Quality & Process Coordinator who can help standardise processes, reduce manual workloads and embed a genuine culture of continuous improvement across the business.
THE QUALITY & PROCESS COORDINATOR ROLE:
As Quality & Process Coordinator, you'll work across the organisation to understand how things are currently being done and identify opportunities to make them more efficient, consistent and scalable. You'll map and document business processes, identify bottlenecks and legacy workflows, and help redesign processes to reduce unnecessary manual work. A key part of the role will be identifying opportunities for automation, with potential use of Power Automate, Power Platform, RPA and other workflow technologies.
Alongside process improvement, you'll support the organisation's ISO 9001 and ISO 27001 frameworks. This will include preparing departments for internal and external audits, working with external BSI auditors, maintaining audit evidence, identifying gaps and ensuring corrective actions are followed through. The position also incorporates wider operational compliance, including Health & Safety procedures, COSHH, fire safety, first aid, DSE assessments and facilities compliance, alongside supporting future environmental and ISO 14001 readiness.
QUALITY & PROCESS COORDINATOR ESSENTIAL SKILLS
- Strong understanding of ISO 9001 and ISO 27001
- Experience supporting ISO audits
- Experience improving, redesigning and documenting business processes
- Ability to identify inefficiencies, bottlenecks and manual workflows
- Experience within an MSP, IT services or technical environment
- Knowledge of UK Health & Safety requirements
- Strong analytical and organisational skills
- Confident stakeholder communication skills
- Experience with Power Automate, Power Platform, RPA or similar automation tools would be highly desirable, as would process mapping experience with Visio, Lucidchart or BPMN.
- ISO Lead Auditor exposure and/or a NEBOSH qualification would also be advantageous.
TO BE CONSIDERED:
Please either apply through this advert or email me directly via . For further information please call me on 01244 567 930 / 07833 460 873.
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS
- Quality
- Process Improvement
- Continuous Improvement
- ISO 9001
- ISO 27001
- QMS
- ISMS
- ISO Audits
- Compliance
- Process Mapping
- Power Automate
- Power Platform
- RPA
- Workflow Automation
- MSP
- IT Services
- Health & Safety
- COSHH
- NEBOSH
- ISO 14001
QUALITY & PROCESS COORDINATOR in Basildon employer: All The Top Bananas
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