At a Glance
- Tasks: Be the friendly voice helping customers with their housing queries and solutions.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Enjoy 27 days holiday, health support, and a solid pension plan.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 29296 - 29296 £ per year.
Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers? Are you a whizz at computers and can get up to speed on a variety of computer systems in no time? Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones? If so, this could be the role for you!
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon area and have over 3,300 homes, providing accommodation to over 10,000 customers.
We are now seeking a Customer Service Adviser to act as the first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries, and other housing-related matters. No two calls or days are the same!
We are looking for someone who is able to offer advice and practical solutions to customers. With strong communication skills and an excellent telephone manner, you'll be able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous. You'll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player, able to positively contribute to team goals.
Your starting salary will reflect any direct experience you can bring, and as there'll be so much for you to learn, support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible £29,296.
If this sounds like what you're looking for and you want the opportunity to make a difference to our customers' lives, we want to hear from you!
In return for your hard work, we can offer you a wealth of benefits:
- 27 days holiday plus Bank Holidays
- 7% Employer Contribution Pension
- Cash Plan of up to £1,600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
North Devon Homes is predominately an office-based environment, with a strong emphasis on team working and service delivery. Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
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