At a Glance
- Tasks: Lead major incidents and coordinate recovery efforts in a dynamic enterprise environment.
- Company: Join a large-scale enterprise with a focus on crisis management.
- Benefits: Competitive daily rate, hybrid work model, and long-term contract until 2027.
- Other info: Opportunity for growth in a fast-paced, structured IT environment.
- Why this job: Make a real impact by restoring critical services and improving operational resilience.
- Qualifications: Experience in crisis management and strong communication skills required.
The predicted salary is between 60743 - 74241 £ per year.
An exciting opportunity has arisen for an experienced Crisis Manager / Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities.
You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle.
Key Responsibilities- Lead and manage Major Incidents across complex enterprise environments.
- Coordinate technical and business stakeholders during service outages.
- Drive rapid service restoration and recovery activities.
- Chair incident bridge calls and escalation meetings.
- Provide timely updates to senior leadership and key stakeholders.
- Issue Major Incident communications and notifications.
- Ensure accurate incident documentation and lifecycle management.
- Facilitate post-incident reviews, root cause analysis and lessons learned activities.
- Work closely with Problem Management teams to prevent recurring incidents.
- Contribute to the continuous improvement of Incident Management processes and operational resilience.
- Proven experience as a Major Incident Manager, Crisis Manager, Incident Manager or Service Operations Lead.
- Experience managing P1/P2/Critical incidents within large enterprise environments.
- Strong stakeholder management and executive communication skills.
- Experience facilitating incident bridges and coordinating cross-functional recovery teams.
- Solid understanding of Incident Management, Problem Management and Service Recovery processes.
- Ability to make informed decisions under pressure in time-critical situations.
- Experience operating within structured IT Service Management environments (ITIL).
- Financial Services, Banking or other highly regulated industry experience.
- Experience working within 24/7 operational environments.
- Exposure to operational resilience, risk management and governance frameworks.
- Major Incident Management
- Crisis Management
- Service Recovery
- Stakeholder Management
- Executive Communications
- Root Cause Analysis
- Problem Management
- ITIL
- Operational Resilience
- Risk Management
- BPSS eligible.
- Able to work via Umbrella company.
- Available to attend the Barnsley office 60% of the working week.
- Strong communicator with the ability to engage stakeholders at all levels.
Crisis Manager (Contract) in Barnsley employer: All The Top Bananas
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