At a Glance
- Tasks: Lead a dynamic team managing motor claims for corporate clients and drive operational excellence.
- Company: Gallagher Bassett, a people-first company dedicated to making a difference.
- Benefits: Competitive pay, comprehensive benefits, career development, and a supportive culture.
- Other info: Flexible working arrangements and a commitment to inclusivity.
- Why this job: Make a real impact while leading a passionate team in a meaningful role.
- Qualifications: Experience in motor claims and leadership skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership and that's exactly what you'll find here.
Strata Solicitors, Gallagher Bassett's in-house law firm, is seeking an experienced Claims Manager to lead our Defence team. This is an exciting opportunity for a motor claims professional with leadership experience who is passionate about delivering exceptional client service, developing high-performing teams, and driving operational excellence.
Working within our specialist Defence practice, you'll oversee a team handling motor claims on behalf of corporate clients, ensuring outstanding service delivery while supporting the continued growth and success of the business. As a key leader within Strata Solicitors, you'll play an important role in shaping team performance, strengthening client relationships, and contributing to strategic objectives.
As Claims Manager, you'll be responsible for the operational success of the Defence team, delivering excellent outcomes for clients, colleagues and the wider business. Key responsibilities include:
- Leading, motivating and developing a team of Claims Handlers to achieve individual and team objectives.
- Building and maintaining strong relationships with key corporate clients.
- Ensuring service level agreements and KPIs are consistently achieved.
- Supporting strategic business objectives through effective management of people, processes and resources.
- Acting as a technical referral point for complex, high-value or sensitive claims.
- Managing performance, coaching, recruitment, appraisals and development plans.
- Preparing client reports, attending service review meetings, and identifying opportunities for continuous improvement.
- Driving operational excellence, compliance standards and best practice across the team.
- Supporting complaint resolution and the successful management of escalated cases.
About You:
- Vast experience handling motor claims within a legal, insurance or claims management environment.
- Previous leadership or team management experience.
- Experience working directly with clients and managing stakeholder relationships.
- Strong technical claims knowledge across pre- and post-litigated claims.
- Excellent communication, coaching and people management skills.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. Competitive compensation, comprehensive benefits programs designed to support your well-being, career development opportunities and ongoing learning, and a collaborative, people-first culture with accessible leadership await you.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).
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