At a Glance
- Tasks: Shape patient care by managing workforce planning and scheduling for NHS 111.
- Company: Join DHU Healthcare, a leader in innovative healthcare solutions.
- Benefits: Enjoy flexible working, NHS pension scheme, and wellbeing support.
- Other info: Opportunities for career growth and continuous improvement in a diverse environment.
- Why this job: Make a real impact on patient care while developing your skills.
- Qualifications: Experience with WFM systems and strong analytical skills required.
The predicted salary is between 40500 - 49500 £ per year.
NHS 111 Tactical Planning Analyst
Shape the plan that keeps patient care running smoothly, every day.
Join our NHS 111 service as a Tactical Planning Analyst, playing a key role in workforce planning, scheduling, and operational readiness.
Working with operational leaders and stakeholders, you'll help balance demand and capacity to deliver safe, efficient patient care while developing your expertise in workforce management and real-time planning.
As a Tactical Planning Analyst, you will: Own and manage the short-term planning cycle, ensuring readiness from 8 weeks up to real-time operations.
Analyse trends in demand and performance to inform tactical decisions and schedule adjustments.
Develop efficient and effective schedules across multiple channels, including front office, back office, and outbound services.
Manage and negotiate offline activities and shrinkage with stakeholders to balance operational needs and service levels.
Support scenario modelling and mitigation planning to ensure resilience during planned and unplanned events.
Influence senior stakeholders with expert knowledge of workforce planning, scheduling best practice, and efficiency opportunities.
Optimise the use of workforce management tools, including NICE and CXOne systems.
Collaborate with Team Leaders and operational teams to ensure the best possible preparation for live service delivery.
Contribute to the wider Resource Planning cycle, driving continuous improvement and alignment across the service.
we're looking for someone who has: Experience in working with WFM systems (NICE preferable)
Strong negotiating skills.
Evidenced experience of working within a contact centre environment and strong knowledge of Multi-Channel
Resource Planning Cycle
Good with numbers and able to analyse large volumes of data in Excel.
Strong experience in contact centre planning
An excellent analytical ability and proven experience of identifying performance trends to make recommendations for improvements.
Ability to reference and implement "planning industry" best practices and developments.
For you, benefits that work.
We'll support your health, happiness and future with benefits that put you first: Access to the NHS pension scheme (we'll also honour your existing NHS pension pot and holiday entitlement if you're transferring)
Wellbeing support
Flexible working options
Career growth and development opportunities
For more information on the full range of benefits available click here .
Learning, leading, shaping healthcare.
At DHU Healthcare, we support your growth at every stage of your career.
With clear career paths, tailored training, and the DHU Academy, you'll have the tools and the encouragement to explore new skills and opportunities, take the next step, and make an impact.
From leadership programmes and apprenticeships to essential role-specific training, development is part of how we work and shape healthcare together.
Together, reflecting our communities.
We believe great care starts with people feeling valued, respected and supported.
That's why we're proud to reflect the diversity of the communities we serve and welcome colleagues from all backgrounds.
As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process.
We proudly support the Armed Forces community, recognising the strengths and dedication they bring.
For more information on how DHU can support you, please click here .
We're proud to offer fulfilling roles with real opportunities for growth - plus training, wellbeing benefits and clear career pathways.
Ready to make the difference? We'd love to hear from you.
#IND4 - Corporate
TPBN1_UKTJ
111 Tactical Planning Analyst in Ashbourne employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land 111 Tactical Planning Analyst in Ashbourne
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like All The Top Bananas.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at All The Top Bananas.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like All The Top Bananas, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace 111 Tactical Planning Analyst in Ashbourne
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at All The Top Bananas.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at All The Top Bananas.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to All The Top Bananas. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at All The Top Bananas. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research All The Top Bananas’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
