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- Tasks: Join our Customer Care team to support customers and manage shipments.
- Company: Kuehne + Nagel is a leading logistics company with a strong customer service focus.
- Benefits: Enjoy a competitive salary, bonuses, and an NUS discount card.
- Why this job: Gain valuable industry insights while working in a supportive team environment.
- Qualifications: Five GCSEs including Maths and English; passion for customer service is key.
- Other info: This is a 24-month apprenticeship with on-the-job training and mentorship.
Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Customer Care team in Dartford. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.
Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across our seafreight network. This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference.
Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the International Freight Forwarding Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne + Nagel.
The Customer Care teams are responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel to arrange their shipments. You'll be learning how to:
- Pro-actively advise and consult Customers to ensure satisfaction.
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.
- Knowledge exchange with the sales and account management teams.
- Liaise with the operational care centres (OCCs) to ensure they have all the necessary information to be able to execute shipments on our customers' behalf.
- Escalate issues which cannot be resolved to the Line manager.
- Ensure compliance with company, industry and legal standards is adhered to across the function.
The minimum entry requirement for this apprenticeship is five GCSEs at grades 3 - 9 / A*-D including Maths & English. Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills are important, and you will need the ability to multitask and be a self-starter. Previous use of Microsoft Outlook and Excel is beneficial.
Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years. This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies.
Key Information:
- Apprenticeship Contract: Fixed Term 2 years
- Working hours: Monday - Friday Days - 37.5hrs per week
- Place of work: On Site - Dartford (Crossways Business Park, DA2 6QE) - please check location to ensure it is commutable
Recruitment Process:
- Step 1: Applications will be reviewed on a rolling basis.
- Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team.
- Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.
- Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.
What's in it for you:
We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.
Apprentice - Sea Logistics Customer Care employer: All The Top Bananas
Contact Detail:
All The Top Bananas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice - Sea Logistics Customer Care
✨Tip Number 1
Familiarise yourself with the logistics and freight forwarding industry. Understanding key terms and processes will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for a customer, as this aligns perfectly with the values Kuehne + Nagel is looking for.
✨Tip Number 3
Brush up on your Microsoft Outlook and Excel skills. Being comfortable with these tools will demonstrate your readiness to handle the administrative aspects of the role effectively.
✨Tip Number 4
Research Kuehne + Nagel's company culture and values. Showing that you resonate with their mission and are excited about contributing to their team can set you apart from other candidates.
We think you need these skills to ace Apprentice - Sea Logistics Customer Care
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Apprentice - Sea Logistics Customer Care position. Tailor your application to highlight how your skills and experiences align with what Kuehne + Nagel is looking for.
Craft a Strong CV: Your CV should be clear and concise, showcasing your educational background, relevant skills, and any experience that demonstrates your customer service abilities. Highlight your GCSEs, especially in Maths and English, as these are key requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and the logistics industry. Mention specific reasons why you want to work at Kuehne + Nagel and how you can contribute to their Customer Care team. Be sure to convey your passion for excellent customer service.
Prepare for the Screening Call: If shortlisted, you'll have a telephone screening call. Prepare by thinking about why you're interested in this apprenticeship and what you can bring to the role. Practice answering common interview questions and be ready to discuss your CV and cover letter.
How to prepare for a job interview at All The Top Bananas
✨Research Kuehne + Nagel
Before your interview, take some time to learn about Kuehne + Nagel's history, values, and services. Understanding their role in the logistics industry will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Customer Service Scenarios
Since this role focuses on customer care, think of examples from your past experiences where you provided excellent customer service or resolved issues. Be ready to discuss how you would handle specific situations that may arise in the logistics field.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to demonstrate your ability to listen actively by asking insightful questions about the role and the team.
✨Highlight Your Organisational Skills
Given the need for good planning and multitasking abilities, be prepared to discuss how you manage your time and prioritise tasks. Share any tools or methods you use to stay organised, especially if you've had experience with Microsoft Outlook or Excel.