Who We Are:
Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces.
Due to continued growth, we are looking for a Weekend Sales Advisor to join our new upcoming Cheshire showroom team and deliver outstanding customer service while supporting customers throughout their sales journey.
Salary: £26,000 - £28,000 plus a performance related bonus of up to £6,200
Working hours: Part time Weekend Hours. Additional hours may be available subject to availability
Location: Cheshire Showroom, The Barn, Mill Lane, Alderley Edge, SK9 7TY
Benefits We Offer:
A friendly and welcoming team environment
Competitive salary package
Paid training and development opportunities
Employee Assistance Programme
Competitive holiday allowance
Enhanced parental leave
Company pension scheme
Healthcare cash plan (Simply Health)
Employee, friends, and family discount on Quorn Stone products
Wellbeing initiatives, including Mental Health First Aiders
Company events
Free on-site parking
Sick pay
2 volunteering days per year
A comprehensive product training plan, in-house
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The Role:
As a Sales Advisor, you will play an important role within our showroom team, providing exceptional customer service and guiding customers throughout the sales process.
The sales journey can begin over the phone, via email or face-to-face in the showroom, so you will need to be a confident, friendly and professional communicator across all platforms. You will provide customers with expert advice on our products, including suitability, sizing and pricing, while using your natural flair for interiors to help customers make informed decisions.
You will manage customer enquiries, support the sales process from initial enquiry through to aftersales, and ensure customer information and activity is accurately recorded on our CRM system.
This is an exciting opportunity for an experienced sales professional who is passionate about customer service, interiors and delivering an excellent customer experience in a busy, fast-paced showroom environment.
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What You Will Be Doing:
Answering incoming sales calls and responding to customer enquiries
Making outbound calls to our customer database
Guiding customers throughout the sales process
Providing clear, confident and professional communication via phone, email and face-to-face
Creating quotations and processing payments
Arranging customer deliveries
Providing outstanding aftersales service
Providing advice on product suitability, sizing and pricing
Using your knowledge and flair for interiors to support customers with their requirements
Updating the CRM system with relevant customer information and daily activity
Arranging product samples to be dispatched to customers
Welcoming customers into the showroom and providing a professional and friendly experience
Building strong relationships with new and existing customers
Confirming showroom appointments with customers prior to their arrival
Supporting the showroom team with customer enquiries and sales activity
Maintaining a clean, tidy and presentable showroom
Providing refreshments to customers during showroom appointments
Resolving customer queries and providing appropriate technical and design advice
Supporting the wider showroom team to deliver excellent customer service
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To Be an Excellent Sales Advisor, You Will Need:
Experience working within a sales environment
A minimum of 2 years' sales experience
Strong customer service skills and a genuine customer-focused approach
Excellent communication skills, both written and verbal
Strong attention to detail and grammatical accuracy
Excellent organisational skills with the ability to prioritise tasks effectively
A self-motivated and proactive approach
A hands-on approach and the ability to thrive in a busy, fast-paced environment
The ability to build strong relationships with customers
Confidence communicating with customers over the phone, via email and face-to-face
Experience using a CRM system
Familiarity with Microsoft Office
An enthusiasm for interiors and design
Desirable:
Experience within the luxury goods market
Knowledge or experience of interiors and design
Previous showroom experience
Experience working with natural stone, porcelain or other premium home improvement products
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When will you be working?
Saturday 9:30am-5pm
Sunday 10:30am-4pm
Bank Holidays Closed
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If you're an experienced sales professional who is passionate about customer service, interiors and delivering exceptional customer experiences, and you're looking to develop your career within a successful and growing business, we'd love to hear from you.
At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.
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