At a Glance
- Tasks: Ensure top-notch customer service in aerospace logistics and manage client communications.
- Company: Join Kuehne + Nagel, a leader in global logistics with a supportive culture.
- Benefits: Enjoy competitive pay, pension plans, discounts, and 24/7 support for your wellbeing.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in the aerospace industry while developing valuable skills.
- Qualifications: Customer service experience in freight forwarding and knowledge of aviation logistics preferred.
The predicted salary is between 28000 - 31200 £ per year.
We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. The Aerospace International Logistics Specialist is responsible for ensuring that our customers' experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence. Please note that the shift pattern is Monday-Friday, 17:00-02:00h.
How you create impact:
- Maintains and enhances customer services by ensuring procedures are followed and systems used correctly.
- Follow any new systems procedures within the department.
- Answering the phone in a professional and timely manner.
- To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
- Familiarize yourself with all special services we can offer and ensure customers are given all options available.
- Help develop and maintain relationships with clients.
- Ensuring communication with service partners is kept up to date.
What we would like you to bring:
- Experience in Aerospace field is preferred.
- Extensive customer service experience within Freight forwarding is a must, preferably in air logistics.
- Excellent knowledge of international and domestic airline routings, geography and time zones.
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
- Proficient in Microsoft Office suite (Excel, PowerPoint & Word).
- Good written and verbal communications skills in English.
What's in it for you:
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organization.
Air Logistics Aerospace Customer Care Specialist - Sterling employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Air Logistics Aerospace Customer Care Specialist - Sterling
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like All The Top Bananas and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at All The Top Bananas!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like All The Top Bananas keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Air Logistics Aerospace Customer Care Specialist - Sterling
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to All The Top Bananas:This is your chance to really connect with the team at All The Top Bananas. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at All The Top Bananas
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with All The Top Bananas.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show All The Top Bananas that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at All The Top Bananas. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
