At a Glance
- Tasks: Manage vehicle repairs and support aftersales processes in a dynamic team environment.
- Company: Join a leading company based in Exeter with a focus on teamwork and efficiency.
- Benefits: Flexible hours, on-the-job training, and opportunities for part-time work.
- Other info: Enjoy a supportive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a crucial team that ensures smooth operations and customer satisfaction.
- Qualifications: Good communication skills and IT proficiency; experience in repair admin is a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a strong administrator to work as a Fleet Administrator in our Head Office based in Exeter, 37.5 hrs a week, with flexible start times between 8am and 9.30am working a 7.5 hr day. Part time workers will be considered. On the job training available.
Key Purpose of Role
As part of a team, you will be involved with the repair process and aftersales support function, working closely with the branches and third party repairers. This could include:
- Progress chasing in relation to vehicles that are in our approved repair network
- Approving claims
- Grading vehicle damage
- Allocation of repair to local bodyshop
Managing your workload in line with Company procedures, to achieve an efficient, effective and economic repair resolution process.
Main Duties
- Liaising with bodyshops and updating internal systems
- Support Defleet Repair Manager in building relationships and maintaining good rapport with repairers and customers in the network
- Working in line with the subcontract Bodyshop policy/procedure updates and service level agreements
- Liaise with external bodyshops and internal departments as necessary to ensure a smooth operation
- Support the Aftersales process, which could include authorising damage claims, dealing with buy back requests and raising purchase orders
- Producing & maintaining spreadsheets
- Dealing with telephonic/email queries to resolve issues promptly
- General administration duties
Skills, Experience and/or Qualifications Required
- Repair or bodyshop admin desirable but not essential
- Good IT skills
- Good communicator
Administrator - Head Office employer: All The Top Bananas
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