At a Glance
- Tasks: Support the Business Development Manager and manage group bookings with precision.
- Company: Join a leading cruise company with a vibrant commercial team.
- Benefits: Hybrid work model, career growth opportunities, and a collaborative environment.
- Other info: Opportunity to represent the company at industry events and enhance your professional network.
- Why this job: Make a real impact on customer experiences while developing your organisational skills.
- Qualifications: Strong organisational skills, attention to detail, and a customer-focused attitude.
The predicted salary is between 24000 - 27000 £ per year.
Location: Hybrid (Purfleet, Essex with regular travel to Head Office as required)
Department: Commercial
Reports to: Business Development Manager
About the Role
We are looking for a highly organised and customer-focused Support Coordinator to join our Commercial team. This is an exciting opportunity to support the Business Development Manager – Groups and the wider Trade Team, ensuring the smooth administration and delivery of group bookings while helping to achieve the department's commercial objectives. This role would suit someone with excellent attention to detail, strong organisational skills and a passion for delivering exceptional customer service. You'll be responsible for managing multiple priorities in a fast-paced environment while maintaining accuracy and professionalism at all times.
Key Responsibilities
- Provide day-to-day administrative support to the Business Development Manager – Groups and the wider Trade Team.
- Handle group booking enquiries via telephone and email.
- Manage festive event group bookings from enquiry through to completion.
- Maintain group booking files, including cabin allocations.
- Input bookings for direct groups and coach operator partners where required.
- Prepare and distribute operational documentation to onboard teams to ensure an exceptional guest experience.
- Maintain and update group distribution lists for targeted communications.
- Ensure accurate records are maintained across all systems and documentation.
- Identify opportunities to improve processes and ways of working.
- Represent the company at industry events and ship visits when required.
- Ensure compliance with company policies and procedures at all times.
About You
We're looking for someone who has:
- Excellent organisational skills with the ability to prioritise a busy workload.
- Outstanding attention to detail and accuracy.
- Strong written and verbal communication skills.
- A proactive approach with the ability to work independently and as part of a team.
- Good IT skills, particularly Microsoft Excel and Microsoft Office.
- A customer-focused attitude and professional approach.
- Commercial awareness and a willingness to contribute to team success.
- Experience within the travel, hospitality or leisure industry would be advantageous but is not essential.
- A full UK driving licence and valid passport.
What Success Looks Like
Success in this role will be measured by:
- Accurate and timely administration of group bookings and cabin allocations.
- Delivery of operational communications within agreed timescales.
- Providing high-quality support that contributes to the Groups team's sales and growth objectives.
Why Join Us?
This is a fantastic opportunity to join a growing commercial team within a leading cruise company. You'll work in a collaborative environment where your organisational skills and attention to detail will make a real impact on the customer journey while supporting the continued growth of our Groups business.
StudySmarter Expert Advice🤫
We think this is how you could land Support Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All Talent Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All Talent Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All Talent Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at All Talent Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All Talent Solutions Ltd!
How to prepare for a job interview at All Talent Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
