At a Glance
- Tasks: Manage guest experience and quality on cruise ships while travelling internationally.
- Company: Dynamic cruise company focused on exceptional service and guest satisfaction.
- Benefits: 20-25 days annual leave, discounts, wellbeing support, and a complimentary cruise after six months.
- Other info: Hybrid working pattern with opportunities for travel and career growth.
- Why this job: Join a vibrant team and make a real difference in guest experiences at sea.
- Qualifications: Strong operational management skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
- Overview
- Working
Pattern: Hybrid (2 days in the office, 3 days working from home).
Travel: International travel required.
A full UK driving licence and valid UK passport are essential.
This is a varied role that combines operational management, customer experience, project management and quality assurance.
You\'ll regularly travel onboard our cruise ships, working closely with ship management teams to ensure high standards are maintained, guest satisfaction remains a priority and operational performance continues to improve.
Responsibilities
- Guest Experience & Quality
- Monitor and improve the overall guest experience onboard.
- Review guest feedback, surveys and satisfaction scores.
- Identify trends and recommend service improvements.
- Ensure food, entertainment, housekeeping and guest services meet company standards.
- Work closely with onboard management to resolve recurring issues.
- Ship Visits & Operational Support
- Travel regularly onboard cruise ships.
- Carry out operational inspections and quality audits.
- Ensure company standards and procedures are being followed.
- Identify operational issues and recommend practical solutions.
- Support ship management teams in maintaining exceptional service delivery.
- Stakeholder Management
- Build strong relationships with Hotel Directors, Guest Services Managers and onboard leadership teams.
- Provide guidance and support to improve operational performance.
- Collaborate with internal departments to deliver continuous improvements.
- Communicate effectively with stakeholders at all levels.
- Product & Service Improvement
- Analyse customer feedback relating to dining, entertainment, cabins and onboard activities.
- Recommend improvements to enhance the guest experience.
- Support the introduction of new products, services and onboard initiatives.
- Help ensure passenger expectations are consistently exceeded.
- Performance & Reporting
- Monitor onboard revenue, operational performance and customer satisfaction.
- Analyse performance data and identify areas for improvement.
- Produce reports and recommendations for senior leadership.
- Help deliver business objectives while maintaining high guest satisfaction.
- Refurbishment & Improvement Projects
- Support refurbishment and maintenance projects across passenger areas.
- Assist with planning and delivering improvement initiatives.
- Ensure projects are completed to a high standard with minimal disruption to guests.
- Work alongside onboard and shoreside teams throughout project delivery.
Benefits
- 20 days annual leave, increasing each year up to 25 days, plus Bank Holidays.
- Access to the Sage Benefits platform, offering a range of discounts including retail, gym and cinema savings.
- Access to a 24/7 GP service, confidential personal counselling, wellbeing support and expert advice.
- Employee of the Month recognition scheme.
- Annual Company Performance Reward.
- A complimentary ex-UK cruise after successfully completing six months\' service.
- An additional day\'s annual leave for your birthday after one year\'s service
- #J-18808-Ljbffr
Product Delivery Manager in Purfleet employer: All Talent Solutions Ltd
Join our dynamic team as an HGV 2 Driver and experience a supportive work culture that prioritises safety, punctuality, and exceptional customer service. With opportunities for growth and development in the thriving foodservice industry across Kent and London, you will enjoy a rewarding career with competitive hours and the chance to make a real impact in your community. Our commitment to employee well-being and professional advancement makes us an excellent employer for those seeking meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Product Delivery Manager in Purfleet
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All Talent Solutions Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All Talent Solutions Ltd
Don't be shy about reaching out to All Talent Solutions Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Product Delivery Manager in Purfleet
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All Talent Solutions Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All Talent Solutions Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
