At a Glance
- Tasks: Support the Business Development Manager and manage group bookings with precision.
- Company: Join a dynamic team in a hybrid work environment in Purfleet, Essex.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
- Why this job: Be part of a team that values customer service and organisational skills.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid (Purfleet, Essex with regular travel to Head Office as required)
Department: Commercial
Reports to: Business Development Manager
About the Role
We are looking for a highly organised and customer-focused Support Coordinator to join our Commercial team. This is an exciting opportunity to support the Business Development Manager Groups and the wider Trade Team, ensuring the smooth administration and delivery of group bookings while helping to achieve the department's commercial objectives. This role would suit someone with excellent attention to detail, strong organisational skills and a passion for delivering exceptional customer service. You’ll be responsible for managing multiple priorities in a fast-paced environment while maintaining accuracy and professionalism at all times.
Key Responsibilities
- Provide day-to-day administrative support to the Business Development Manager Groups and the wider Trade Team.
- Handle group booking enquiries via telephone and email.
- Manage festive event group bookings from enquiry through to completion.
- Maintain group booking files, including cabin allocations.
- Input bookings for direct groups and coach operator partners where required.
- Prepare and distribute operational documentation to onboard teams to ensure an exceptional guest experience.
- Maintain and update group distribution lists.
