At a Glance
- Tasks: Support our service desk and co-ordinators while delivering top-notch customer service.
- Company: Join a leading air conditioning service and maintenance company.
- Benefits: Earn £20,000 with potential for a full-time role after your apprenticeship.
- Other info: 40-hour work week with training provided by Basingstoke ITEC Limited.
- Why this job: Gain hands-on experience in business administration and customer relations.
- Qualifications: GCSEs in English and Maths (grades 4-9) required.
The predicted salary is between 34650 - 42350 £ per year.
- Introduction
- Junior Service Co-Ordinator
- Providing support to our service desk and to our service co-ordinator’s.
- About the Employer
- Air conditioning service and maintenance
What You'll Do
- To always represent ASGS in a professional manner and to protect the interests of ASGS.
- Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
- Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
- Handle incoming phone calls related to clients, engineers, sales and customers.
- Monitor product order shipment to ensure on-time delivery to customers.
- Alert customers on ETAs and related issues in advance.
- Provide quotations and or proposals in response to customer’s requests.
- Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
- Develop knowledge about each customer’s business model and requirements.
- Maintain competent understanding of company’s products, their functions and alternatives.
- Coordinate, analyse and improve customer service functions to meet All Seasons goals.
- Maintain database of customer sales and invoicing records.
- Manage the fulfilment of the cycle from inquiry through to job completion.
- To carry out any other duties as directed by your line manager and/or the Directors of the company.
- Training Outcome
- At the end of the apprenticeship and all has gone well there will be a full-time position available within our company.
- Salary approximately will be £20,000
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- Essential - GCSE - English & maths - 4-9
- Course Information
Course
Business administrator (level 3)
Level
Route
Business and administration
Apprenticeship Level
- Advanced
- Working Arrangements
Working Week
40 hours, Mon to Friday 9am-5pm
Expected Duration
1 Year 6 Months
Training Provider
- BASINGSTOKE ITEC LIMITED
- #J-18808-Ljbffr
Business Administration Apprenticeship in Loughton employer: ALL SEASONS AIR CONDITIONING
ALL SEASONS AIR CONDITIONING is an excellent employer that prioritises employee development and offers a supportive work culture. As a Business Admin Apprentice, you will gain hands-on experience in a dynamic environment, with opportunities for growth and learning within the air conditioning service industry. Located in the UK, the company fosters a collaborative atmosphere where your contributions are valued, making it a rewarding place to kickstart your career.
Contact Details:
ALL SEASONS AIR CONDITIONING Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Administration Apprenticeship in Loughton
✨Dive into Data Analytics Communities
Get involved in online forums and local meetups focused on business intelligence. Platforms like Reddit, LinkedIn Groups, or even local events can be goldmines for connecting with industry professionals who might have insider info about opportunities at companies like ALL SEASONS AIR CONDITIONING.
✨Showcase Your Work with Personal Projects
Consider creating a small portfolio demonstrating your skills in data analysis or visualisation. This could be anything from a project analysing public datasets to creating dashboards—having something tangible to show can really make us stand out during your apprenticeship search.
✨Get Familiar with Apprenticeship Platforms
Utilise platforms specifically tailored for apprenticeships. Websites like Apprenticeships.gov.uk or local job boards can help us find the latest openings, and many companies even post directly about their apprenticeship opportunities. Don't forget to check ALL SEASONS AIR CONDITIONING’s own careers page too!
✨Engage with Business Intelligence Tools
Familiarise yourself with popular BI tools like Tableau or Power BI. Showing that you can navigate these tools will not only impress recruiters but also give you a practical edge in interviews. Plus, we can find free online resources or courses to boost our skills before approaching companies like ALL SEASONS AIR CONDITIONING.
We think you need these skills to ace Business Administration Apprenticeship in Loughton
Some tips for your application 🫡
Show Off Your Analytical Skills:In the business intelligence world, we love a good number-cruncher! When crafting your CV, highlight any experience you have with data analysis, reporting, or relevant software. If you’ve done any projects that involved extracting insights from data, make sure to include those!
Craft a Motivational Cover Letter:Since this is an apprenticeship, we want to see your enthusiasm for learning and growing in the business intelligence field. Share why you're interested in business intelligence and what excites you about the role at ALL SEASONS AIR CONDITIONING. Let your passion shine through!
Keep It Relevant:Tailor your application documents to align with the skills we're looking for in an apprentice. Mention any coursework or certifications you've completed related to business intelligence, data analytics, or even general business acumen. Specific examples will help you stand out!
Show Your Team Spirit:Business intelligence isn't just about data; it's also about collaboration. Highlight any experience working in teams—whether that's through school projects, extracurricular activities, or volunteering. We want to know you can communicate well and work alongside others to drive results.
How to prepare for a job interview at ALL SEASONS AIR CONDITIONING
✨Dive into Data!
As this is a business intelligence apprenticeship, show off your enthusiasm for data! Be ready to discuss your experience with data analysis tools like Tableau, Power BI, or even Excel. Have some examples at hand that demonstrate how you've transformed raw data into actionable insights — it’ll show the interviewers your practical skills!
✨Know Your BI Basics
Brush up on fundamental BI concepts and methodologies. You're likely to face technical questions that test your knowledge of data warehousing, ETL processes, or SQL. Having a few key definitions and real-world scenarios prepared will help you stand out and show you're not just repeating phrases from a textbook.
✨Show Your Eagerness to Learn
Since this is an apprenticeship, employers are looking for potential over experience. Be sure to communicate your eagerness to learn and grow in the field. Talk about any relevant projects or coursework you’ve completed, showing them you’re proactive and ready to hit the ground running at ALL SEASONS AIR CONDITIONING.
✨Bring Along a Portfolio
Even for an apprenticeship, having a portfolio can be a big plus! Include any relevant projects you've worked on, such as data visualisations, reports, or case studies. This hands-on evidence of your skills will complement your verbal explanations, giving the interviewers a solid picture of what you can bring to the table.
