At a Glance
- Tasks: Lead and inspire your team to deliver an exceptional brand experience at AllSaints.
- Company: Join a vibrant team at AllSaints in a dynamic department store environment.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and 25+ days holiday.
- Other info: Work in a high-footfall location with excellent career growth opportunities.
- Why this job: Make a real impact by showcasing unique products and providing amazing customer service.
- Qualifications: Strong leadership skills and a passion for team development are essential.
The predicted salary is between 24960 - 30000 £ per year.
Overview
As our partner brand leader in a department store concession, you are responsible for leading, managing and motivating your team to deliver an exceptional brand experience.
You will take full ownership of delivering the All Saints experience in your concession, engaging customers and providing amazing service.
This role offers an opportunity to introduce All Saints to potential new customers and showcase our unique products and customer service.
Responsibilities
- Equip and incentivise your team with the latest product knowledge, brand strategies and people updates, empowering them to deliver an inspiring customer experience.
- Partner with the host store to develop strong relationships, seek opportunities to elevate and promote the brand.
- Host annual appraisals for all team members, recognising achievements and identifying areas for improvement, setting individual objectives.
- Plan and deliver monthly floor sets, promoting new collections and driving sales across all product categories.
- Walk shop floors daily “through the eyes of our customers,” maximising trade opportunities and reacting to risks swiftly.
- Ensure floor and stylist teams look and feel ready to impress, showcasing achievements and pride across Google platforms.
Qualifications
- Proven ability to grow talent with strong examples of team development and progression.
- Strong relationship‑management skills, creating fun and inviting environments for team and customers.
- Ability to influence partners when needed.
- Tenacity and belief to succeed – aim high, set challenging targets and deadlines.
- Strong business acumen; you know the business inside and out.
- Active user of all reporting technologies with the ability to use data to your commercial advantage.
- Honest, trustworthy and dependable, living by our brand values.
- Protector of the brand, caring for customers, profit margins, product and health and safety.
- Positive and inspiring coach, supporting teams to do their best and feel appreciated.
- Store Location & Hours
Our concession in Selfridges, Trafford, Manchester has been open since 2005 and usually trades from 10:00am – 22:00pm (subject to seasonal change).
The store receives a high footfall, keeping our team very busy.
Store location: approximately a 20‑minute journey from Manchester Piccadilly station.
Benefits
- A generous wardrobe allowance so you can wear our beautiful clothes to work each day.
- Potential to earn more through our team commission scheme.
- We are a disability‑committed certified employer.
- Employee discount for you to spend with family and friends.
- 25 days holiday, increasing to 28 days after 2years continuous service.
- Bank holidays, birthdays and volunteering days off.
- Access to a dental cash plan and free virtual GP appointments through Aviva.
- UNUM employee assistance helpline.
- Life assurance cover.
- Access to discounted gym membership and corporate discounts.
- Free, confidential well‑being and lifestyle support with Retail Trust.
- Enhanced family‑leave benefits (neonatal, fertility, maternity, paternity, adaptation, menopause).
- Health days for physical or mental wellness.
- Dedicated mental health support from our mental‑health first aiders.
- Eye‑care vouchers, season‑ticket loans and more.
- Equal Opportunity
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.
We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
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Partner Brand Leader in Manchester employer: All Saints
ALL SAINTS in York is an exceptional employer, offering a nurturing work culture where educational professionals can thrive. With a strong commitment to professional development and a passionate team focused on positively impacting children's lives, this role provides meaningful opportunities to grow while making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Brand Leader in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like All Saints, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like All Saints!
We think you need these skills to ace Partner Brand Leader in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at All Saints, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at All Saints and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show All Saints that you’re ready to jump in and contribute right away!
How to prepare for a job interview at All Saints
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
