At a Glance
- Tasks: Lead and motivate the team to deliver an exceptional customer experience in-store and online.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and access to mental health support.
- Other info: Located in Kingston-upon-Thames, our store has a fun team atmosphere and values diversity.
- Why this job: Join a vibrant team, develop your leadership skills, and contribute to a brand with a strong community focus.
- Qualifications: Passion for fashion, strong leadership skills, and a commitment to customer satisfaction are essential.
The predicted salary is between 27000 - 42000 £ per year.
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we\'d love to talk to you.
We\'re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a floor manager, you\'re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you\'ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- You\'ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas independently, setting the store up for success for the day
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it\'s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable - you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer\'s health and safety. You are dedicated and committed to the success of the brand
- A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence
ABOUT THE LOCATION
Our concession in Bentalls, Kingston-upon-Thames has been open since 2006 and usually trades from 9:00am - 19:00pm (subject to seasonal change). Our team is hardworking and has a great team mentality. They enjoy bonding over shared interests and hobbies. Fun fact, Fenwicks has been trading for 140 years. Store Location . Located in TFL zone six and approximately a 30 minute journey from London Waterloo station.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
BENEFITS
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- Potential to earn more from our team commission scheme
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- Up to 2 years service 33 days (25 days + bank holidays)
- Over 2 years service 36 days (28 days + bank holidays)
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don\'t tick all the boxes, we\'d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#LI-Onsite
Closing date: 29th September 2025
Floor Manager (37.5 hours per week) - Kingston-upon-Thames in London employer: ALL SAINTS RETAIL LIMITED
At AllSaints, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every team member is valued. As a Floor Manager in Kingston-upon-Thames, you'll enjoy a generous benefits package, including a wardrobe allowance, employee discounts, and comprehensive health support, all while leading a passionate team dedicated to delivering exceptional customer experiences. Join us in a dynamic environment that encourages personal growth and celebrates diversity, making it an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (37.5 hours per week) - Kingston-upon-Thames in London
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team and demonstrate your passion for their products during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. Be ready to discuss specific situations where you successfully managed challenges and achieved targets.
✨Tip Number 3
Research the latest fashion trends and how they relate to AllSaints' offerings. Being knowledgeable about current styles will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Tip Number 4
Network with current or former employees of AllSaints if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Floor Manager (37.5 hours per week) - Kingston-upon-Thames in London
Some tips for your application 🫡
Understand the Brand:Before applying, take some time to understand AllSaints' brand values and culture. Familiarise yourself with their products and customer experience approach, as this will help you tailor your application to reflect your alignment with their ethos.
Tailor Your CV:Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to motivate a team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter:In your cover letter, express your passion for fashion and your understanding of the role of a Floor Manager. Mention how your skills and experiences make you a perfect fit for the position and how you can contribute to the AllSaints community.
Showcase Your Leadership Skills:Highlight any previous leadership roles or experiences where you successfully managed a team. Discuss your approach to coaching and motivating team members, as well as how you handle customer queries and ensure a positive shopping experience.
How to prepare for a job interview at ALL SAINTS RETAIL LIMITED
✨Show Your Passion for Fashion
As a Floor Manager, your love for fashion should shine through. Be prepared to discuss your favourite styles and how you can inspire customers with AllSaints' unique offerings. Share personal experiences that highlight your enthusiasm for the brand.
✨Demonstrate Leadership Skills
Highlight your leadership experience during the interview. Discuss how you've motivated teams in the past and share specific examples of how you've coached team members to achieve their targets. This will show that you're ready to take on the responsibilities of managing a stylist team.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' products, values, and customer service approach. Be ready to answer questions about the brand's history and its commitment to sustainability. Showing that you understand the brand will demonstrate your dedication and fit for the role.
✨Prepare for Customer Scenarios
Think about potential customer queries and how you would handle them. Be ready to discuss your approach to providing exceptional service both in-store and online. This will showcase your problem-solving skills and your ability to maintain a high standard of customer experience.
