At a Glance
- Tasks: Manage office operations, support senior leaders, and create a welcoming environment.
- Company: Join ARM, a fast-growing performance marketing agency with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible hours, and generous holiday allowance.
- Other info: Opportunities for rapid career progression and continuous training.
- Why this job: Be at the heart of a dynamic team and make a real impact.
- Qualifications: 2-3 years in office management or PA role, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Here at ARM, we have an exceptional opportunity for an Office Manager & PA, to be at the heart of our business. This is a fantastic opportunity to shape a seamless, welcoming, and high‑performing office environment while providing first-class support to employees, senior leaders, clients, and stakeholders. As the central hub of the office, you’ll keep everything running smoothly day to day, creating a space where people feel supported, valued, and set up for success. You will lead by example to ensure the office operates efficiently and reflects ARM’s values of going the extra mile and supporting and including everyone.
How You’ll Make an Impact: You’ll thrive in this role if you are naturally organised, proactive, and detail-driven, with a knack for staying one step ahead. You enjoy solving problems, keeping things on track, and creating order in a fast-paced environment. You’ll confidently manage multiple priorities, remain calm when plans change, and build strong relationships with stakeholders across all levels. With a continuous improvement mindset, you’ll always be looking for smarter, more efficient ways of working and won’t be afraid to bring new ideas to the table. In this role, you’ll also play an important part in ensuring ARM meets its GDPR and data protection obligations. You’ll handle personal data responsibly and in line with company policies, ensuring information relating to employees, clients, and partners is managed securely and appropriately at all times. You’ll be expected to stay up to date with best practices, including completing annual GDPR training, helping to maintain a culture of compliance and accountability across the business.
What you’ll be doing:
- Office Operations
- Serving as first point of contact for the agency
- Supervising FOH Coordinator (London) & Office Coordinator (Leeds)
- Ensuring the office is operating smoothly and looks tidy for visitors and staff
- Restaurant booking & catering requests
- Active member of the EDI committee
- Working closely with IT to provide support and manage stock levels
- Managing switchboard, greeting visitors, setting up meeting rooms
- Onboarding: sorting access fobs, working with IT, office tour
- Minute taking on external calls
- Completing ad-hoc office requests for Leeds and Amsterdam
- Tracking all costs associated with office management accurately
- Health & Safety
- Responsible for office Health & Safety
- Fire warden & first aid training
- PAT testing, fire risk assessment, fire extinguisher servicing
- Supplier Management
- Working closely with third‑party suppliers
- Cleaning / office maintenance / building management / AV management
- Oversee contracts, service and resolve any issues to the best of your ability
- Events
- Lead the organisation and execution of company events
- All agency overnight Away Day every two years
- Manage and track costs and budgets
- PA Support & Travel
- Proactively manage and coordinate the diaries of the MD, CEO & CSO
- Track and submit expenses
- Provide comprehensive support to the SLT where needed
- Coordinate domestic and international travel: flights, trains, accommodation
- Managing VISA applications and travel documents ensuring compliance with entry requirements
What we are looking for:
- 2–3 years’ experience in office management, PA, or a similar operational role
- Exceptional organisational skills, with the ability to manage multiple priorities seamlessly
- Strong attention to detail, with a hands‑on and solution-focused approach
- Confidence working with senior leaders and stakeholders at all levels
- Excellent written and verbal communication skills
- Experience managing suppliers, office operations, and events
- Tech‑savvy, with the ability to quickly learn new systems and tools
- Resilient, adaptable, and able to remain calm in a fast-paced, ever-changing environment
- A proactive mindset, with a passion for improving processes and ways of working
- High levels of discretion and professionalism when handling sensitive information
Why Join ARM: ARM is one of the UK’s fastest-growing performance marketing agencies. We are now over 130 specialists across London, Amsterdam and Leeds, strategists, planners, creatives and data specialists united by curiosity, craft and a passion for growth. We manage £250m+ UK and £100m+ EU media spend across TV, digital, offline and SEO, working with brands including Brooks, Omaze and Norton, alongside exciting high-growth start-ups. We strongly encourage integration across Digital, Data, Systems, Offline and SEO to create an unfair competitive advantage for our clients and meaningful development opportunities for our people. At ARM, you’ll benefit from rapid progression, continuous training, genuine ownership, and a friendly, supportive culture.
Learning at Our Core: Training and development sit at the heart of everything we do. Every team member benefits from a personalised development plan, structured coaching, knowledge‑sharing sessions, external and partner‑led training, and access to industry‑recognised qualifications including IPA Foundation and TV Masters.
Culture & Belonging: ARM is known for developing exceptional talent in a friendly, inclusive environment. We move fast, support each other fully and value every voice. You’ll be encouraged to take ownership, grow your expertise and build a long‑term career.
Our Benefits:
- Competitive salary + bonus
- 25 days holiday + bank holidays
- Annual company away day & regular socials
- Drinks fridge, free fruit, Monday breakfast & Friday lunches
- Private healthcare with Vitality + 50% Virgin Gym discount
- Flexi Fridays & birthday time off
- Long‑term service awards (up to £10k) + sabbaticals
- Life cover (four times salary), enhanced sick pay & income protection
- Perkbox perks & wellbeing programme
- Season ticket loan + cycle‑to‑work scheme
- Media, technical & leadership training
- Clear progression and development roadmap
Accelerate and fast-track your career with All Response Media. Here at All Response Media we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. All Response Media fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
Office Manager / PA employer: All Response Media
All Response Media is an exceptional employer located in the vibrant city of Leeds, offering a dynamic work culture that fosters collaboration and innovation. As a Data Analyst, you'll benefit from extensive professional growth opportunities while working alongside a talented team dedicated to turning data into impactful strategies for clients. With a focus on employee development and a supportive environment, All Response Media stands out as a rewarding place to advance your career in analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager / PA
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at All Response Media!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at All Response Media.
We think you need these skills to ace Office Manager / PA
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at All Response Media. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to All Response Media and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at All Response Media. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to All Response Media's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at All Response Media
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with All Response Media.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at All Response Media will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact All Response Media and how you would contribute to adapting HR strategies.
