At a Glance
- Tasks: Manage office operations, support senior leaders, and create a welcoming environment.
- Company: Join ARM, a fast-growing performance marketing agency with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible hours, and generous holiday allowance.
- Other info: Opportunities for rapid career progression and continuous training.
- Why this job: Be at the heart of a dynamic team and make a real impact.
- Qualifications: 2-3 years in office management or PA role, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Here at ARM, we have an exceptional opportunity for an Office Manager & PA, to be at the heart of our business. This is a fantastic opportunity to shape a seamless, welcoming, and high‑performing office environment while providing first-class support to employees, senior leaders, clients, and stakeholders. As the central hub of the office, you’ll keep everything running smoothly day to day, creating a space where people feel supported, valued, and set up for success. You will lead by example to ensure the office operates efficiently and reflects ARM’s values of going the extra mile and supporting and including everyone.
How You’ll Make an Impact: You’ll thrive in this role if you are naturally organised, proactive, and detail-driven, with a knack for staying one step ahead. You enjoy solving problems, keeping things on track, and creating order in a fast-paced environment. You’ll confidently manage multiple priorities, remain calm when plans change, and build strong relationships with stakeholders across all levels. With a continuous improvement mindset, you’ll always be looking for smarter, more efficient ways of working and won’t be afraid to bring new ideas to the table. In this role, you’ll also play an important part in ensuring ARM meets its GDPR and data protection obligations. You’ll handle personal data responsibly and in line with company policies, ensuring information relating to employees, clients, and partners is managed securely and appropriately at all times. You’ll be expected to stay up to date with best practices, including completing annual GDPR training, helping to maintain a culture of compliance and accountability across the business.
What you’ll be doing:
- Office Operations
- Serving as first point of contact for the agency
- Supervising FOH Coordinator (London) & Office Coordinator (Leeds)
- Ensuring the office is operating smoothly and looks tidy for visitors and staff
- Restaurant booking & catering requests
- Active member of the EDI committee
- Working closely with IT to provide support and manage stock levels
- Managing switchboard, greeting visitors, setting up meeting rooms
- Onboarding: sorting access fobs, working with IT, office tour
- Minute taking on external calls
- Completing ad-hoc office requests for Leeds and Amsterdam
- Tracking all costs associated with office management accurately
- Health & Safety
- Responsible for office Health & Safety
- Fire warden & first aid training
- PAT testing, fire risk assessment, fire extinguisher servicing
- Supplier Management
- Working closely with third‑party suppliers
- Cleaning / office maintenance / building management / AV management
- Oversee contracts, service and resolve any issues to the best of your ability
- Events
- Lead the organisation and execution of company events
- All agency overnight Away Day every two years
- Manage and track costs and budgets
- PA Support & Travel
- Proactively manage and coordinate the diaries of the MD, CEO & CSO
- Track and submit expenses
- Provide comprehensive support to the SLT where needed
- Coordinate domestic and international travel: flights, trains, accommodation
- Managing VISA applications and travel documents ensuring compliance with entry requirements
What we are looking for:
- 2–3 years’ experience in office management, PA, or a similar operational role
- Exceptional organisational skills, with the ability to manage multiple priorities seamlessly
- Strong attention to detail, with a hands‑on and solution-focused approach
- Confidence working with senior leaders and stakeholders at all levels
- Excellent written and verbal communication skills
- Experience managing suppliers, office operations, and events
- Tech‑savvy, with the ability to quickly learn new systems and tools
- Resilient, adaptable, and able to remain calm in a fast-paced, ever-changing environment
- A proactive mindset, with a passion for improving processes and ways of working
- High levels of discretion and professionalism when handling sensitive information
Why Join ARM: ARM is one of the UK’s fastest-growing performance marketing agencies. We are now over 130 specialists across London, Amsterdam and Leeds, strategists, planners, creatives and data specialists united by curiosity, craft and a passion for growth. We manage £250m+ UK and £100m+ EU media spend across TV, digital, offline and SEO, working with brands including Brooks, Omaze and Norton, alongside exciting high-growth start-ups. We strongly encourage integration across Digital, Data, Systems, Offline and SEO to create an unfair competitive advantage for our clients and meaningful development opportunities for our people. At ARM, you’ll benefit from rapid progression, continuous training, genuine ownership, and a friendly, supportive culture.
Learning at Our Core: Training and development sit at the heart of everything we do. Every team member benefits from a personalised development plan, structured coaching, knowledge‑sharing sessions, external and partner‑led training, and access to industry‑recognised qualifications including IPA Foundation and TV Masters.
Culture & Belonging: ARM is known for developing exceptional talent in a friendly, inclusive environment. We move fast, support each other fully and value every voice. You’ll be encouraged to take ownership, grow your expertise and build a long‑term career.
Our Benefits:
- Competitive salary + bonus
- 25 days holiday + bank holidays
- Annual company away day & regular socials
- Drinks fridge, free fruit, Monday breakfast & Friday lunches
- Private healthcare with Vitality + 50% Virgin Gym discount
- Flexi Fridays & birthday time off
- Long‑term service awards (up to £10k) + sabbaticals
- Life cover (four times salary), enhanced sick pay & income protection
- Perkbox perks & wellbeing programme
- Season ticket loan + cycle‑to‑work scheme
- Media, technical & leadership training
- Clear progression and development roadmap
Accelerate and fast-track your career with All Response Media. Here at All Response Media we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. All Response Media fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
Office Manager / PA employer: All Response Media
At ARM, we pride ourselves on being one of the UK’s fastest-growing performance marketing agencies, offering a vibrant and inclusive work culture that fosters personal and professional growth. As an Office Manager/PA, you will enjoy a supportive environment with opportunities for rapid progression, comprehensive training, and a strong emphasis on employee wellbeing, including competitive salaries, generous holiday allowances, and unique perks like flexi Fridays and private healthcare. Join us in creating a seamless office experience while being part of a team that values every voice and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager / PA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Office Manager/PA role.
✨Tip Number 2
Show off your skills in interviews! Be ready to share examples of how you've kept things organised and running smoothly in past roles. Use specific situations to demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 3
Don’t just apply – follow up! After submitting your application through our website, drop a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In fast-paced environments, things can change quickly. Practice staying calm under pressure and think about how you’d handle last-minute changes or challenges in the office.
We think you need these skills to ace Office Manager / PA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in office management and PA roles. Use keywords from the job description to show that you understand what ARM is looking for.
Show Off Your Organisational Skills:In your application, give examples of how you've successfully managed multiple priorities in a fast-paced environment. This will demonstrate your ability to thrive in the role and keep everything running smoothly.
Highlight Your Communication Skills:Since you'll be working with senior leaders and various stakeholders, it's crucial to showcase your excellent written and verbal communication skills. Share specific instances where your communication made a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at All Response Media
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Manager/PA role. Familiarise yourself with the key responsibilities and how they align with ARM's values. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your Organisational Skills
During the interview, be ready to share specific examples of how you've successfully managed multiple priorities in previous roles. Highlight your attention to detail and proactive approach, as these are crucial for keeping the office running smoothly.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss challenges you've faced in past positions and how you resolved them. ARM values a continuous improvement mindset, so showcasing your ability to think on your feet and bring new ideas to the table will impress the interviewers.
✨Build Rapport with Interviewers
Since this role involves working closely with senior leaders and stakeholders, it's essential to demonstrate your communication skills. Engage with your interviewers, ask insightful questions, and show genuine interest in their experiences at ARM to build a strong connection.
