At a Glance
- Tasks: Manage office operations, support senior leaders, and organise events in a dynamic environment.
- Company: Join ARM, a fast-growing performance marketing agency with a friendly culture.
- Benefits: Enjoy competitive salary, 25 days holiday, private healthcare, and flexible working options.
- Other info: Opportunities for rapid progression and continuous training in a supportive environment.
- Why this job: Shape a welcoming office space and make a real impact on team success.
- Qualifications: 2-3 years in office management or PA role, strong organisational skills, and tech-savvy.
The predicted salary is between 35000 - 45000 £ per year.
Here at ARM, we have an exceptional opportunity for an Office Manager & PA, to be at the heart of our business. This is a fantastic opportunity to shape a seamless, welcoming, and high-performing office environment while providing first-class support to employees, senior leaders, clients, and stakeholders. As the central hub of the office, you’ll keep everything running smoothly day to day, creating a space where people feel supported, valued, and set up for success. You will lead by example to ensure the office operates efficiently and reflects ARM’s values of going the extra mile and supporting and including everyone.
How You’ll Make an Impact
You’ll thrive in this role if you’re naturally organised, proactive, and detail-driven, with a knack for staying one step ahead. You enjoy solving problems, keeping things on track, and creating order in a fast-paced environment. You’ll confidently manage multiple priorities, remain calm when plans change, and build strong relationships with stakeholders across all levels. With a continuous improvement mindset, you’ll always be looking for smarter, more efficient ways of working and won’t be afraid to bring new ideas to the table.
In this role, you’ll also play an important part in ensuring ARM meets its GDPR and data protection obligations. You’ll handle personal data responsibly and in line with company policies, ensuring information relating to employees, clients, and partners is managed securely and appropriately at all times. You’ll be expected to stay up to date with best practices, including completing annual GDPR training, helping to maintain a culture of compliance and accountability across the business.
What you’ll be doing
- Serving as first point of contact for the agency
- Direct reports: FOH Coordinator (London) & Office Coordinator (Leeds)
- Ensure the office is operating smoothly and looks tidy for visitors and staff
- Restaurant booking & catering requests
- Active member of the EDI committee
- Working closely with IT to provide support and manage stock levels
- Managing switchboard, greeting visitors, setting up meeting rooms etc
- Onboarding: sorting access fobs, working with IT, office tour etc
- Minute taking on external calls
- Completing Adhoc office requests for Leeds and Amsterdam
- Tracking all costs associated with office management accurately
Health & Safety
- Responsible for office Health & Safety
- Fire warden & first aid training
- PAT testing, fire risk assessment, fire extinguisher servicing etc
Supplier Management
- Working closely with third-party suppliers
- Cleaning / office maintenance / building management / AV management
- Oversee contracts, service and resolve any issues to the best of your ability
Events
- Lead the organisation and execution of company events
- All agency overnight Away Day every two years
- Manage and track costs and budgets
PA Support & Travel
- Proactively manage and coordinate the diaries of the MD, CEO & CSO
- Track and submit expenses
- Provide comprehensive support to the SLT where needed
- Coordinate domestic and international travel: flights, trains, accommodation etc
- Managing VISA applications and travel documents ensuring compliance with entry requirements
What we are looking for
- 2–3 years’ experience in office management, PA, or a similar operational role
- Exceptional organisational skills, with the ability to manage multiple priorities seamlessly
- Strong attention to detail, with a hands-on and solution-focused approach
- Confidence working with senior leaders and stakeholders at all levels
- Excellent written and verbal communication skills
- Experience managing suppliers, office operations, and events
- Tech-savvy, with the ability to quickly learn new systems and tools
- Resilient, adaptable, and able to remain calm in a fast-paced, ever-changing environment
- A proactive mindset, with a passion for improving processes and ways of working
- High levels of discretion and professionalism when handling sensitive information
Why Join ARM?
ARM is one of the UK’s fastest-growing performance marketing agencies. We are now over 130 specialists across London, Amsterdam and Leeds, strategists, planners, creatives and data specialists united by curiosity, craft and a passion for growth. We manage £250m+ UK and £100m+ EU media spend across TV, digital, offline and SEO, working with brands including Brooks, Omaze and Norton, alongside exciting high-growth start-ups. We strongly encourage integration across Digital, Data, Systems, Offline and SEO to create an unfair competitive advantage for our clients and meaningful development opportunities for our people. At ARM, you’ll benefit from rapid progression, continuous training, genuine ownership, and a friendly, supportive culture.
Learning at Our Core
Training and development sit at the heart of everything we do. Every team member benefits from a personalised development plan, structured coaching, knowledge‑sharing sessions, external and partner‑led training, and access to industry‑recognised qualifications including IPA Foundation and TV Masters.
Culture & Belonging
ARM is known for developing exceptional talent in a friendly, inclusive environment. We move fast, support each other fully and value every voice. You’ll be encouraged to take ownership, grow your expertise and build a long‑term career.
Our Benefits
- Competitive salary + bonus
- 25 days holiday + bank holidays
- Annual company away day & regular socials
- Drinks fridge, free fruit, Monday breakfast & Friday lunches
- Private healthcare with Vitality + 50% Virgin Gym discount
- Flexi Fridays + birthday time off
- Long‑term service awards (up to £10k) + sabbaticals
- Life cover (4× salary), enhanced sick pay & income protection
- Perkbox perks & wellbeing programme
- Season ticket loan + cycle‑to‑work scheme
- Media, technical & leadership training
- Clear progression and development roadmap
Accelerate and fast-track your career with All Response Media. Here at All Response Media we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. All Response Media fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
Office Manager / PA in London employer: All Response Media
At ARM, we pride ourselves on being one of the UK’s fastest-growing performance marketing agencies, offering a vibrant and inclusive work culture in London. As an Office Manager/PA, you will enjoy competitive benefits, including a personalised development plan, flexible working options, and a supportive environment that encourages professional growth and ownership. Join us to be part of a team that values every voice and fosters continuous learning while managing exciting projects for renowned brands.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager / PA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to creating that seamless office environment they’re after. Tailor your responses to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and proactive mindset, as these are key for an Office Manager/PA role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Office Manager / PA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Office Manager / PA role. Highlight your organisational skills and experience in managing multiple priorities, as these are key to thriving in our fast-paced environment.
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and bring new ideas to the table, so don’t hold back!
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. Use a tone that reflects your personality while maintaining a level of professionalism that aligns with our company culture.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands and shows us you’re serious about joining our team at ARM!
How to prepare for a job interview at All Response Media
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Office Manager/PA role. Familiarise yourself with the key responsibilities and how they align with ARM's values. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your Organisational Skills
During the interview, be ready to share specific examples of how you've successfully managed multiple priorities in previous roles. Highlight your attention to detail and problem-solving abilities, as these are crucial for keeping the office running smoothly.
✨Build Rapport with Interviewers
ARM values strong relationships across all levels, so take the time to connect with your interviewers. Be personable and engage them in conversation. Ask insightful questions about their experiences at ARM to demonstrate your interest in the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenges in a fast-paced environment. Think of examples where you've had to adapt quickly or improve processes, and be ready to discuss how you would approach similar situations at ARM.
