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- Tasks: Help members with queries and feedback in a fast-paced, digital environment.
- Company: Join a growing contact centre focused on exceptional member service.
- Benefits: Free gym membership, 50% off for friends, and extra holiday days.
- Other info: Enjoy a fun workplace with dress down Fridays and employee discounts.
- Why this job: Make a real difference in members' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Our contact centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels largely digitally based, within a customer centric working environment. In this role you will be responding to queries, feedback, and complaints, using your exceptional customer service skills to help our members achieve their goals and continue their memberships.
Responsibilities
- We are looking for a motivated & versatile individual able to take ownership of their role, working with fantastic attention to detail, a willingness to listen, and an ability to thrive in a fast-paced environment.
Qualifications
- Customer service experience
- Excellent communication
- IT literate
- Ability to work individually and as part of a team
Desired Skills
- Experience in dealing with high volumes of emails
- Proactively striving to achieve a first call resolution wherever possible
- Problem-solving
- Multi-tasking
Benefits
- Access to a wide range of additional training for your individual development
- Free gym membership for yourself to our network of clubs all over the UK
- 50% off a gym membership for a friend or family member
- 21 days holiday, plus bank holidays and your birthday off
- Extra days holidays for long service
- Employee discount scheme
- Dress down Fridays
- Free onsite parking
Membership Services Advisor in Wigan employer: All Locations
Contact Detail:
All Locations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Advisor in Wigan
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter or during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve solved problems or handled complaints effectively. We want to see that you can thrive in a fast-paced environment, so be ready to share those experiences.
✨Tip Number 3
Show off your communication skills! Whether it’s in an interview or a follow-up email, make sure you’re clear and concise. Remember, we’re looking for someone who can handle high volumes of emails with ease.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest in the role and helps you understand if it’s the right fit for you. Plus, it gives us a chance to see how you think on your feet!
We think you need these skills to ace Membership Services Advisor in Wigan
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Services Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t hesitate to showcase any experiences where you've successfully resolved queries or complaints – we love to see that!
Demonstrate Your Problem-Solving Ability: In your application, share examples of how you've tackled challenges in previous roles. We want to know how you think on your feet and find solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at All Locations
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled queries or complaints in the past. This role is all about delivering exceptional service, so showing that you understand what that means will impress them.
✨Show Off Your Communication Skills
Since this position involves responding to members through various channels, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully resolved issues through effective communication.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges and how you overcame them. The interviewers will be keen to see your problem-solving skills in action, especially in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Digital Tools
As the role is digitally based, make sure you're comfortable with common IT tools and platforms. If you have experience dealing with high volumes of emails, mention it! Showing that you can handle technology efficiently will give you an edge.