Administrator in Luton

We are looking for a highly organised Administrator, who is used to working in a busy public facing office and has good attention to detail, to join the Flying Start team in Luton.

The hours per week: 16 (Expected days of work are Monday to Wednesday) The weeks per year: 39 (Term Time),

• Provide administrative functions to support Flying Start/ Luton Family Hub offices and services.
• Provide the first contact for Flying Start for reception, answering the telephone, booking families into services, uploading information onto the database, dealing with queries, signing families into sessions and selling of Healthy Start vitamins.
• Provide administrative support to the Flying Start Learning and Development function and other office functions as part of wider project support.
• Provide a welcoming and inclusive environment to families accessing any sites for Family Hubs, including taking session/Healthy Start payments from parents.
• Provide high-quality telephone calls and emails to and from Flying Start/Family Hub service users and partner agencies, being mindful of Data Protection requirements.
• Maintain high-quality systems which meet the identified needs, including sending joining instructions and reminders to parents.
• Provide accurate information/data input into the programme database, booking spreadsheets and IT systems.
• Support the administration tasks for the Learning and Development function of Flying Start as required working closely with the Parenting & Training Support Officer.
• GCSE Maths and English at Grade C or equivalent.
• Demonstrable experience of working in a busy public facing office environment with competing priorities.
• Excellent interpersonal and communication skills with the ability to engage and build professional relationships with people from a wide range of backgrounds and levels, adopting appropriate methods of communication.
• The ability to communicate effectively in writing, including producing reports.
• Able to demonstrate excellent IT skills, including the ability to use Office 365 including Teams / Zoom, Word, Excel etc.
• Ability to use social media as a communication platform with service users and experience of being compliant with policies and procedures for safe use of social media
• Demonstrable organisational skills with the ability to prioritise the workload and manage a diary in order to meet deadlines and targets.
• Salary
• Advertising Salary: £10,103.10 p. a. Incl. Paid Holiday Entitlement

Benefits

• Administrator, 25 days annual leave plus 8 bank holidays, pro rata for part-time employees
• Additional annual leave for long service
• Enhanced sickness pay
• Employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
• A dedicated mental health First Aider to support your mental well being
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