At a Glance
- Tasks: Be the friendly face of Ledbury Town Council, providing top-notch customer service and administrative support.
- Company: Join a supportive local government team dedicated to serving the community.
- Benefits: Enjoy generous leave, training opportunities, and a local government pension scheme.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24960 - 27800 £ per year.
Ledbury Town Council is seeking a friendly, organised and professional individual to join our team as a Receptionist / Civic Support Administrator. This is an exciting opportunity to become the welcoming face of the Council, providing excellent customer service to residents, visitors, councillors and community organisations while supporting the Mayor, Deputy Mayor and wider Council administration.
As the first point of contact for the Council, you will play a key role in ensuring that enquiries are handled efficiently, visitors receive a warm welcome and the Council's administrative functions operate smoothly.
Responsibilities- Acting as the first point of contact for visitors, telephone calls and enquiries
- Providing reception and customer service support
- Managing incoming and outgoing correspondence
- Maintaining room booking systems and preparing meeting rooms
- Providing administrative support to the Mayor and Deputy Mayor
- Assisting with the organisation of civic events and ceremonial functions
- Supporting Council meetings, agendas and administrative processes
- Maintaining accurate records, filing systems and office procedures
- Working collaboratively with colleagues to provide administrative support across the organisation
- Experience working in an administrative or customer service environment
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Experience using Microsoft Office and office systems
- The ability to manage competing priorities and work independently
- A professional, approachable and flexible attitude
- An understanding of confidentiality and data protection requirements
- Experience within local government, meeting administration, event organisation or civic support roles would be advantageous but is not essential.
- Local Government Pension Scheme
- Generous annual leave entitlement
- Training and professional development opportunities
- A varied and rewarding role at the heart of the local community
- Supportive and friendly working environment
This role offers a unique opportunity to support civic life in Ledbury, working closely with elected Members, community groups and local residents while helping to deliver important services and events throughout the town.
Receptionist/Civic Support Administrator in Ledbury employer: All Locations
Ledbury Town Council is an excellent employer, offering a supportive and friendly working environment where you can make a meaningful impact in the local community. With generous annual leave, a Local Government Pension Scheme, and opportunities for training and professional development, this role as a Receptionist/Civic Support Administrator allows you to grow while being the welcoming face of the Council and contributing to civic life in Ledbury.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Civic Support Administrator in Ledbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All Locations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All Locations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Civic Support Administrator in Ledbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All Locations:Your cover letter is your chance to shine! Tell us why you want to work at All Locations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All Locations!
How to prepare for a job interview at All Locations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
