At a Glance
- Tasks: Be the go-to person for customer queries and work order requests.
- Company: Join OCS, a leader in facilities management for the Defence sector.
- Benefits: Enjoy job security, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to develop expertise in high-profile projects.
- Why this job: Make a real difference by ensuring excellent service in critical environments.
- Qualifications: Experience in facilities management and strong communication skills are preferred.
The predicted salary is between 31500 - 38500 £ per year.
To be a point of contact for customers, employees and third-party suppliers for placing work order requests.
Role includes answering queries, logging requests and liaising with the relevant stakeholders to ensure works are completed in a timely manner and provided with excellent customer service.
What you'll do: Work order management
- Answer telephone calls from the customer in a polite and friendly manner, answering queries, taking relevant information and raising jobs,
- Booking operatives on site following the access process
- Liaise with subcontractors and operatives to schedule appointments/repairs.
- Ensure those completing work orders have the correct information required to complete the job.
- Prioritise emergency works.
- Build positive relationships with the wider team
- To effectively administer the CAFM system in relation to PPM and reactive maintenance on the contract as well as new works requests.
- Adhere to account document management processes and ensure all compliance paperwork is stored correctly.
Drive operational excellence across the portfolio and meet/exceed expectations, tasks include:
- Answer queries promptly and respectfully.
- Ensure data is updated on a regular basis.
- Administrative duties
- Ensure that any reported breakdowns and tasking requests are recorded correctly
- Maintain clear and effective lines of communication with facility staff and end user community.
- Ensure that our client receives excellent customer service.
- Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.
At OCS, we deliver facilities management for the Defence sector by combining our engineering heritage with advanced innovation to support mission critical environments.
We put people at the heart of everything we do, working closely with Defence customers to understand their needs, from strategic estate priorities to the safe, reliable delivery of day-to-day services across secure sites.
For our people, working in Defence offers long term stability and the opportunity to build a meaningful, lasting career.
Defence contracts are typically longstanding, providing job security, continuity of work, and the chance to develop deep expertise within complex, high profile environments.
Our purpose is to ensure Defence infrastructure remains resilient, compliant, and ready to support operational effectiveness.
Through our One Data World platform, we use secure, data-driven insights to optimise performance, proactively manage critical assets, and adapt services to evolving operational demands, while enhancing the experience of personnel on-site.
By taking on the complexity of facilities management, we enables Defence organisations to stay focused on their core mission, while we ensure the infrastructure behind it performs without compromise.
Qualifications
- Practical experience in an FM operational environment is preferable.
- Candidate must be computer literate.
- The ability to communicate effectively and build relationships at all levels.
- Personable, approachable, flexible attitude and a good collaborator
- Highly organised.
- Calm under pressure and able to multi-task effectively.
- #J-18808-Ljbffr
Helpdesk Operator employer: All Locations
Joining the Buckhurst Hill, Loughton and Chigwell PCN as a Care Coordinator means becoming part of a dedicated team committed to reshaping primary care in our communities. We offer a supportive work culture that prioritises employee growth through training opportunities and collaboration with multidisciplinary teams, ensuring you can make a meaningful impact on the lives of vulnerable patients. Located in a thriving area, our practice is well-resourced and recognised for its high standards, making it an excellent place for those passionate about healthcare to develop their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All Locations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All Locations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All Locations:Your cover letter is your chance to shine! Tell us why you want to work at All Locations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All Locations!
How to prepare for a job interview at All Locations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
