Coordinator

At OCS, we deliver facilities management for the Defence sector by combining our engineering heritage with advanced innovation to support mission critical environments.

We put people at the heart of everything we do, working closely with Defence customers to understand their needs, from strategic estate priorities to the safe, reliable delivery of day-to-day services across secure sites.

For our people, working in Defence offers long term stability and the opportunity to build a meaningful, lasting career.

Defence contracts are typically longstanding, providing job security, continuity of work, and the chance to develop deep expertise within complex, high profile environments.

Our purpose is to ensure Defence infrastructure remains resilient, compliant, and ready to support operational effectiveness.

Through our One Data World platform, we use secure, data-driven insights to optimise performance, proactively manage critical assets, and adapt services to evolving operational demands, while enhancing the experience of personnel on-site.

By taking on the complexity of facilities management, we enables Defence organisations to stay focused on their core mission, while we ensure the infrastructure behind it performs without compromise.

Role

Overview: Responsible for the operational management (directly or via specialist subcontractors) and delivery of defined facilities management services delivered across the contract.

What you’ll do

• Responsibility for cleaning services and subcontracted soft services delivered across the contract
• Ensure compliance with health, safety, sustainability, quality and other statutory requirements.
• To proactively assist in the management of the customer relationship with Site Managers and key stakeholders
• Ensure a one team ethos across all aspects of EFS service delivery.
• Drive and support business wide initiatives and improvement plans.
• Ensure that the operational aspects of the site are delivered in accordance with the Performance Indicators by an agreed programme of qualitative checks and controlled measures, and to rectify identified deviation where appropriate.
• Ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Accountable for Cleaning Services, and sub-contracted specialist service partners deliverables and manages the associated risks.
• Support customer and company performance monitoring and audits, ensuring optimum results are achieved.
• Lead in the establishment of systems of monitoring through KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback.
• Support service delivery to include sustainable solutions and support the sustainability programme, incorporating the reduction of the carbon footprint and the reduction of utility consumption across the contract
• As a member of the Estate Services team, to be an ambassador and leader of the business.
• Maintain high profile in the day-to-day running of the sites and provision of a consistently strong link with customers, guaranteeing appropriate and responsive reaction to address any and all customer concerns.
• Lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner.
• Develop and maintain an excellent working relationship with key stakeholder involved directly or indirectly with the service provision.
• Ensure subcontractors and suppliers activities are managed in accordance with specific contract terms and that they are fully briefed on the site procedures prior to the commencements of any work and continue to comply whilst work is being carried out
• Working with internal teams to discharge the consistent, effective and efficient delivery of planned and reactive tasks and in doing so, support best practice.
• Manage the people resources effectively and efficiently to deliver the required services.

Set objectives for direct reports and subcontracted services; review frequently, ensure same approach and mechanisms for all staff within area of responsibility

• To provide Soft Services in line with contract Service Hallmarks and Customer Service Policy
• To provide Soft Services in line with the service delivery plans
• To uphold and promote the good name of EFS at all times.

Who you’ll be

• Significant experience of managing staff in an operational environment.
• Experience of supporting a business contract and / or providing support to a professional function.
• Strong background of providing high quality FM Services.

• Strong skills in

• + planning & organising
• + building relationships
• + delivery through people
• + business awareness
• + customer focus
• + contributing to continuous improvement
• + managing change
• High calibre IT skills and presentation capability
• High Level of understanding of customer service excellence and the ability to deliver quality service
• GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities,
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