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- Tasks: Support the Operations Manager in managing site contracts and client facilities.
- Company: Join EMCOR UK, a leader in facilities management with a diverse culture.
- Benefits: Enjoy holiday buy scheme, extensive learning opportunities, and health cash plan.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Technical certificate or diploma, IOSHH or NEBOSH qualified, and relevant experience.
- Other info: Embrace diversity and grow in a supportive workplace that values every voice.
The predicted salary is between 28800 - 43200 £ per year.
Overview
To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day to day client facilities management support.
Responsibilities
- Review and evaluate existing soft & hard services contracts, to provide KPI and SLA\’s
- Provide day to day hard & soft services contract management (cleaning, vending, catering, contractor management etc)
- Production of accurate contract performance reports weekly, monthly, as and when requested
- Production of helpdesk related reports
- Communication to client departments of completed and planned works
- Provide day-to-day FM operational support to the client
- Client liaison and complaint management
- Dealing with subcontractor and supplier enquiries
- Comply with any additional ad-hoc instructions which may be given
- Assist with overseeing Planned Preventive Maintenance scheduling
- Operating as a member of the EMCOR team, to lead and support all site based services
- Ensure KPIs/SLAs are met and communicated to the Team
- Plan and co-ordinate team briefings and Toolbox Talks
- Review staffing levels and labour costs ensuring that they remain within the budget at all times
- Provide monthly operational reports including budget performance against agreed targets
- Influence and encourage collaboration, knowledge sharing and best practice across site(s)
- Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business
- Deliver all the requires outputs against the agreed KPIs whilst striving to improving performance beyond the baseline target
- Identify cost reduction opportunities resulting from improved / changed maintenance techniques
- Manage/assist in recruitment procedures to ensure legislation and processes are adhered in order to identify suitable candidates with key skills and attributes
- Assist in the duties/responsibilities of the Operations Manager in any absence
- To perform any other reasonable duties required by the Operations Manager and/or Account Director
Qualifications
- Technical Certificate or Diploma
- IOSHH or NEBOSH Qualified
- Experience of Producing & Reviewing RAMS
- Experience within a similar role, managing the delivery of complex high value contracts with both hard & soft services experience
- Experience of using Word, Excel, CMMS and Helpdesk Packages
- An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy
- Communication skills – a good use of oral and written skills to communicate, in detail, accurately
- Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively
- Ability to plan and organise in a timely manner, prioritising workloads effectively
- Drive and determination by accepting challenges and striving towards departmental, personal & company goals & Objectives
- Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability
- Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions
Benefits
- Holiday Buy Scheme – up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover
- Bike To Work Scheme
- Paid volunteering and charity days
- Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and a health & wellbeing
- Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries
Equal Opportunities
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
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Assistant Facilities Manager employer: All Locations
Contact Detail:
All Locations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Facilities Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to contract management and client relations. Being articulate about your experience will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Facilities Manager role. Highlight your experience with hard and soft services, and don’t forget to mention any relevant qualifications like IOSHH or NEBOSH. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description, especially around contract management and client liaison. Let us know why you’re excited about this opportunity!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong written skills. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail, so let’s see that professionalism shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at All Locations
✨Know Your Contracts
Familiarise yourself with the types of hard and soft services contracts relevant to the role. Be ready to discuss how you would evaluate these contracts and ensure KPIs and SLAs are met. This shows you understand the core responsibilities of the Assistant Facilities Manager.
✨Showcase Your Communication Skills
Since client liaison is key, prepare examples of how you've effectively communicated with clients in the past. Highlight your ability to handle complaints and maintain professionalism, as this will demonstrate your interpersonal skills and customer relationship management.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise workloads and manage time effectively. Share specific strategies or tools you use to stay organised, especially when dealing with multiple tasks like reporting and contractor management.
✨Highlight Your Problem-Solving Abilities
Think of instances where you've identified cost reduction opportunities or improved maintenance techniques. Discuss these examples during the interview to showcase your drive and determination to enhance operational efficiency.