Ready to make a real impact? Become our next Service Centre Operative and help drive the smooth, efficient running of our Direct2Desk service.
What youll be doing:
You will be the first point of contact for goods arriving from our Direct2Desk (D2D) customers. This includes booking items in, checking supporting documents, logging everything accurately in our systems and processing items through our triage workflow. Throughout each stage, you9ll keep clear, organised records.
You9ll work closely with your line manager and team, especially when handing over work or escalating issues. You9ll follow all health and safety guidelines and help maintain a tidy, welldorganised working environment.
Although D2D will be your main focus, you9ll also have the opportunity to learn other areas of the business so you can support colleagues and provide cover when needed. This may include supporting our reception desk, assisting with supplier returns or working on our production line.
What we9re looking for:
The successful candidate will be someone who is methodical, process driven, hardworking and thrives in a fast paced environment. You9ll be reliable, punctual and adaptable when priorities shift. You9ll also be a supportive team player who communicates clearly and is confident using computers and logging information accurately.
Experience in warehousing, stock processing or customer dfacing roles is great to have, but not essential. What matters most is your willingness to learn, your enthusiasm and your cando approach. If you9re curious about IT or technology, even better!
Most importantly, you9ll embody our values. You9ll work collaboratively, respond proactively, be authentic and respectful, act with honesty and show real conscientiousness in everything you do. You9ll take pride in your work and always put our customers first.
Due to the secure nature of our work, the successful candidate will need to undertake security vetting checks and must be comfortable with this.
If you enjoy handson work, have strong attention to detail and love being part of a team that keeps everything running behind the scenes, this could be the perfect role for you.
A bit about the team:
The Service Centre team has earned a reputation for excellence, winning Team Collaboration of the Year at Novatech7s Employee Awards in both 2025 and 2026. They9re a passionate, supportive group who take real pride in what they do.
It9s also a fantastic place to grow your career. Many people who start in the team go on to progress into other roles across the business, making it an ideal opportunity for someone looking to develop a long-term career in the IT services sector.
What working at Novatech means for you:
There are heaps of other perks when working for us! For starters, we9re a company that genuinely cares about its people, and you9ll feel that from day one. To back that up, we9re an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey.
We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we9ll support you with delivering the ideas you bring to the table to support our growth journey.
We9re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use 1) which we are super proud of!).
We are really lucky, as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride.
Our benefits in a nutshell:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Health plan scheme
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Staff discounts
- Social and wellbeing events
- A great breakout room
- Kitchen and shower facilities
About us:
Gaming and retail are just a small part of what we do. Novatech actually work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it9s supporting businesses with their remote workforce under our Direct2Desk ground-breaking service, transforming defence companies with life-saving training simulators or implementing practical IT systems for businesses to thrive, there9s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can9t tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business d youself at the same time!
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I.T Service Centre Operative in Portsmouth employer: All Jobs Pro Ltd
At Neals Yard Remedies, we pride ourselves on being an exceptional employer, especially during the festive season. Our collaborative and supportive work culture fosters personal growth and development, allowing you to thrive in a dynamic environment while sharing your passion for beauty and wellness. Join us in our vibrant team as we create memorable experiences for our customers this Christmas, all while enjoying flexible hours and the opportunity to learn from industry experts.
