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- Tasks: Manage client relationships and coordinate project responses for major FMCG brands.
- Company: FPP is an innovative agency focused on understanding shoppers and enhancing brand experiences.
- Benefits: Enjoy free lunches, flexible hours, pet-friendly work, and 25 days holiday plus bank holidays.
- Why this job: Join a passionate team that values creativity and offers opportunities to work with cutting-edge technology.
- Qualifications: Experience as a Client Manager and a strong cultural fit are essential.
- Other info: Flexible working hours allow you to attend important life events.
The predicted salary is between 36000 - 60000 £ per year.
FPP is all about shoppers: understanding them, communicating with them and finding ways to make it easier for them to choose our client's brands. We’re good at it and proud of our people, their experience, passion and skills. We work with major household brands so you will get the chance to see evidence of your work; we are an innovative agency and work with new technologies such as Virtual reality and Augmented reality.
The Role
Our Client Manager will work as part of the Client Services team, working with some large FMCG clients; you will act as the key interface between our client, the business and agency. The role will involve:
- Coordinating the agency response to client briefs, narrating our project story to the client in a language the client understands.
- Developing relationships with our clients to ensure that we are able to maximise opportunities.
- Using client understanding to inspire and feed our creative excellence.
- Creating project cost estimates.
- Understanding and tracking revenue for each project.
- Updating all forecasting tracking sheets.
- Managing the project information with the client and agency project team.
- Building and maintaining good relationships with partner suppliers.
About our team
The Client Services team would describe themselves as a family, who are passionate about providing our Clients with an outstanding level of project support which ensures excellence in all projects we deliver.
Who we are looking for
We are looking for someone who has had both experience as a Client Manager and is a good fit in our culture. At FPP it’s all about finding the right person and finding someone who lives our values.
You will:
- Be Nosey. You will be constantly questioning and genuinely interested in both our client and how the agency can deliver against their brief. You will want to know all about the Client’s business and the challenges they face. You will also want to understand our agency and how we can best deliver a response to the client’s challenges.
- Demonstrate sweetness not weakness. You will be a genuinely nice person but you won’t let that get in the way of being honest and telling both the agency and the Client what they need to hear to ensure we succeed.
- Have the ability to Make Fantastic Simple. You will work out the best way to lead a project briefing process, coordinating the agency team to ensure all client briefs are answered.
- Have Eyes Wide Shop. You care about our clients and also what shoppers do and why they do what they do.
Working Hours
Our standard working hours are Monday to Friday 09.00 to 17.30, but we can be flexible. It is the team’s unwritten rule that you attend the important appointments in life, whether this is a new sofa being delivered, your child’s graduation or something equally as important to you.
Our Benefits
You will receive some great benefits too including:
- Free monthly lunches
- Christmas and Summer parties
- 5% pension contribution
- Bring your pets to work
- 25 days holidays and 8 bank holidays
- Christmas shut down
- Private medical insurance
- Access to online learning courses
- As well as many more benefits.
Client Manager employer: All In. Leeds.
Contact Detail:
All In. Leeds. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Familiarise yourself with the FMCG sector and the specific brands FPP works with. Understanding their products, challenges, and market positioning will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your relationship-building skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss how you can apply these skills to enhance FPP's client interactions.
✨Tip Number 3
Demonstrate your curiosity and willingness to learn about both the clients and the agency. Prepare thoughtful questions that show your interest in understanding their needs and how you can contribute to their success.
✨Tip Number 4
Highlight your ability to simplify complex information. Think of examples where you've successfully communicated project details to clients or team members, ensuring clarity and understanding throughout the process.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what FPP is looking for in a Client Manager. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience as a Client Manager. Emphasise your ability to build relationships, manage projects, and communicate effectively with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client management and your understanding of the FMCG sector. Use specific examples from your past experiences to demonstrate how you align with FPP's values.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills, such as being 'nosey' and genuinely interested in clients. Illustrate how these traits have helped you succeed in previous roles.
How to prepare for a job interview at All In. Leeds.
✨Understand the Client's Business
Before the interview, research the major FMCG clients that FPP works with. Familiarise yourself with their products, market challenges, and recent news. This will help you demonstrate your genuine interest and ability to connect with the client's needs during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experience where you've successfully built and maintained client relationships. Highlight how these relationships led to successful project outcomes, as this aligns with the role's emphasis on maximising opportunities through strong connections.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you made complex issues simple for clients and your team.
✨Emphasise Your Team Spirit
FPP values a family-like culture within the Client Services team. Share experiences that showcase your collaborative spirit and how you contribute positively to team dynamics, ensuring that you fit well within their culture.
