At a Glance
- Tasks: Be the first point of contact for clients, managing queries and bookings with professionalism.
- Company: Join a small, ambitious employee-owned occupational health company in London and Canterbury.
- Benefits: Enjoy competitive salary, bonuses, health perks, and discounts after probation.
- Other info: Hybrid role with travel to various sites and excellent career growth opportunities.
- Why this job: Shape client relationships and make a real impact in health and wellness.
- Qualifications: Strong communication skills and previous client-focused experience required.
The predicted salary is between 26300 - 28860 £ per year.
Hybrid - based at either our East London clinic or Canterbury Head Office at least 3 days per week, with up to 2 days working from home, plus travel to other sites as required.
Salary: £26,300 - £28,860 per year (dependant on experience and location).
Employee‑owned company - all direct employees who pass probation are eligible for bonuses linked to company success.
We are a small but ambitious occupational health company based in Canterbury and London. Our operations team supports other businesses by looking after the health of their people, while also offering private health and wellness services to the wider public.
This full‑time hybrid role is based at either our East London clinic or Canterbury head office, whichever is closer to your home. You will spend at least three days a week on site, up to two days working from home, and will travel to our other clinic locations, client sites and company events as required.
As a Client Operations Specialist, you will be the first real connection clients have with us, shaping the quality of every relationship from the outset. You will support HR contacts, managers and decision‑makers within our client organisations by phone and email, ensuring queries, bookings and administrative tasks are handled smoothly and professionally. Your role also involves reception duties, welcoming visitors, assisting with appointments and processing card payments. Because this role involves handling sensitive medical information, you will use our in‑house occupational health system to keep records accurate and up to date. Good judgement, care and professionalism are essential.
Responsibilities- Serve as the first point of contact for clients, building trust and providing responsive support.
- Manage day‑to‑day phone and email communication with clients, HR contacts and internal stakeholders.
- Handle bookings, diary management and related administrative tasks.
- Process visitor reception, card payments and assist with appointment preparation.
- Maintain accurate and up‑to‑date records in the occupational health system.
- Travel to clinic locations, client sites and company events as required.
- Excellent communication skills with the confidence to speak to a wide range of people.
- Strong organisational and time‑management abilities, able to juggle multiple priorities calmly and reliably.
- A proactive mindset with ownership, initiative and a practical approach to continuous improvement.
- Previous experience in an office‑based, client‑ or customer‑focused role.
- Professional and trustworthy approach, especially when handling confidential information.
- Good IT skills, including Microsoft Word, Excel and Outlook.
- Employee ownership through the Employee Ownership Trust – eligible for tax‑free bonuses after probation.
- 5% Employer Pension Contribution.
- Benenden Health corporate health scheme (available after 3 months continuous service for employees working 4+ days per week).
- Perkbox discounts on shopping and perks.
- Cycle2Work scheme.
- Home & Tech discounts.
- Free annual flu vaccine.
- Free and discounted private health services.
All applicants will need to complete DBS and reference checks due to the sensitive nature of the work.
Client Operations Specialist employer: All Health Matters | SEQOHS-Accredited Occupational Health
As an employee-owned company, we pride ourselves on fostering a supportive and collaborative work culture that prioritises the well-being of our team members. With flexible hybrid working arrangements, competitive salaries, and a range of benefits including tax-free bonuses and health schemes, we are committed to your professional growth and personal wellness. Join us in making a meaningful impact on the health of individuals and organisations while enjoying a rewarding career in a dynamic environment.
Contact Details:
All Health Matters | SEQOHS-Accredited Occupational Health Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Specialist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like All Health Matters | SEQOHS-Accredited Occupational Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at All Health Matters | SEQOHS-Accredited Occupational Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like All Health Matters | SEQOHS-Accredited Occupational Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Client Operations Specialist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at All Health Matters | SEQOHS-Accredited Occupational Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at All Health Matters | SEQOHS-Accredited Occupational Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to All Health Matters | SEQOHS-Accredited Occupational Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at All Health Matters | SEQOHS-Accredited Occupational Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at All Health Matters | SEQOHS-Accredited Occupational Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research All Health Matters | SEQOHS-Accredited Occupational Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
