Client Operations Specialist (London or Canterbury)
Hybrid - based at either our East London clinic or Canterbury Head Office at least 3 days per week, with up to 2 days working from home, plus travel to other sites as required
Salary: £26,300 - £28,860 per year (dependant on experience and location)
Employee-owned company - all direct employees who pass probation are eligible for bonuses linked to company success
Would you like to be part of a growing SME, working within the operations team as a Client Operations Specialist, in an environment where your opinion, ideas and contribution help shape bigger company objectives?
This is a full-time hybrid role, worked across five days per week. You will be based at either our East London clinic or Canterbury head office (whichever is closest to your home) for at least three days each week, with up to two days working from home, plus regular travel to our other clinic locations, client sites, and company events.
As a Client Operations Specialist, you would play a pivotal role in the business. You are the first real connection clients have with us, so you help shape the quality of every relationship from the outset. We’re looking for someone who brings energy, warmth and initiative to their work-someone who enjoys building trust, solving problems, keeping things moving and being part of a company that is ambitious about where it is heading.
You will work closely with HR contacts, managers and decision-makers within our client organisations, supporting them day to day by phone and email and making sure queries, bookings and admin tasks are handled smoothly and professionally. You will also spend regular time on reception, welcoming visitors, helping them get ready for appointments and taking card payments.
You will also use our in‑house occupational health system to keep records accurate and up to date at all times. Because this role involves handling sensitive medical information, good judgement, care and professionalism are essential.
Requirements
This role will suit someone who is a self‑starter, organised, personable and quick to get stuck in. You do not need to know everything on day one, but you do need to be someone who learns fast, takes responsibility and enjoys working in a busy, people‑focused environment.
Excellent communication skills, with the confidence to speak to a wide range of people and adapt your approach depending on who you are dealing with
Strong organisation and time management, with the ability to juggle multiple priorities while staying calm, accurate and reliable
A proactive mindset – you enjoy taking ownership, using your initiative and finding practical ways to keep things moving
Previous experience in an office‑based and customer focused role
A professional and trustworthy approach, especially when handling confidential information
Good IT skills, including Microsoft Word, Excel and Outlook
A willingness to learn quickly, contribute ideas and grow with the business
Diary management experience would be helpful, but is not essential
Because of the sensitive nature of the work we do, all applicants will need to complete DBS and reference checks.
Take a look at our Mission & Values to see whether AHM feels like the right fit for you.
Apply now
If this sounds like a role you’d enjoy, please:
We’re more interested in the person behind the CV, so please use the application form to help us get to know you.
The closing date for applications is Friday 10th July 2026.
We endeavour to reply to all applicants, however if the volume is high this may not be possible. If you have not heard from us within 2 weeks of the closing date, please note we have decided not to take your application forward at this time but wish you the best of luck with your job search.
We are a small but ambitious employee‑owned company with clinics in Canterbury and London. We support other businesses by looking after the health of their people, and our team includes doctors, nurses, occupational health technicians and operational support colleagues who all play an important part in delivering a great service.
This is an exciting point in our journey. Alongside our occupational health services, we also offer private health and wellness services to the wider public. That means we are evolving, growing and creating new opportunities for people who want to be part of a business with real momentum.
We offer a range of benefits, including:
Being a co‑owner of All Health Matters through the Employee Ownership Trust. After passing a probationary period, all co‑owners are eligible to receive tax‑free bonuses from company profits
Benenden Health corporate health scheme (available after 3 months continuous service to employees working 4+ days per week)
Perkbox - discounts on shopping and perks
Free annual flu vaccine
Free & discounted private health services
Because we are employee‑owned, our PAYE team members become co‑owners of the business. That means when the company does well, everyone shares in that success. If you like the idea of joining a business where people genuinely care, pull together and have a stake in where things go next, this could be a great fit.
We’re really proud of our team and are looking for someone who’ll fit in like the missing piece of the puzzle. If you think that could be you, apply now!
