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- Tasks: Manage customer relationships and ensure they get the most out of our platform.
- Company: Join a dynamic team at All Gravy, focused on customer success.
- Benefits: Competitive salary, office-based work in Central London, and flexible working options.
- Why this job: Make a real impact by helping customers succeed and grow their businesses.
- Qualifications: Strong relationship-building skills and a passion for customer success.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a relationship-driven Customer Success Manager who can ensure that our customers in the UK get maximum value out of All Gravy. You will be responsible for a portfolio of live UK customers and act as their trusted adviser and strategic partner. Your focus will be on creating strong, long-term relationships and helping customers succeed - both with our platform and in their daily operations. This is a full-time position based in Central London, where you will work primarily from our office with some flexibility for working from home. Remote work is not possible, as the role requires frequent collaboration with the team and meetings with customers.
Your Responsibilities
- Customer relationship management
- Become the primary point of contact for your portfolio of customers
- Build strong, trusted relationships and drive ongoing engagement
- Ensure high customer satisfaction and retention
- Strategic account ownership
- Drive success in key metrics such as: GRR, Churn rate, Expansion opportunities
- Understand customers’ business challenges and goals - and help them achieve measurable results
- Proactively identify risks, challenges, and opportunities before they escape
- Business insights
Customer Success Manager (UK) employer: All Gravy
Contact Detail:
All Gravy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (UK)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready that showcase your skills in customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Customer Success Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at All Gravy. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace Customer Success Manager (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your relationship-building skills and any relevant experience that shows you can drive customer satisfaction and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success. Share specific examples of how you've helped customers achieve their goals and how you can bring that same energy to our team.
Showcase Your Communication Skills: As a Customer Success Manager, communication is key! Make sure your application is clear, concise, and free of jargon. We want to see how well you can convey your thoughts and ideas.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at All Gravy
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Be ready to discuss how you can build strong relationships and drive engagement with these customers.
✨Showcase Your Strategic Thinking
Prepare examples of how you've previously identified risks and opportunities for customers. Highlight your ability to align their goals with measurable results, as this is crucial for a Customer Success Manager.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with both customers and your team. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you handle difficult conversations.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their current customer success strategies and how they measure customer satisfaction. This will demonstrate your proactive approach and genuine interest.
