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- Tasks: Build strong relationships with customers and help them succeed using our platform.
- Company: Join All Gravy, a tech company focused on customer success and collaboration.
- Benefits: Competitive salary, growth opportunities, and a supportive work culture.
- Why this job: Make a real impact by improving the working lives of frontline employees.
- Qualifications: Strong relationship-building skills and a passion for helping customers.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 48000 - 56000 £ per year.
We are looking for a relationship-driven Customer Success Manager who can ensure that our customers in the UK get maximum value out of All Gravy. You will be responsible for a portfolio of live UK customers and act as their trusted adviser and strategic partner. Your focus will be on creating strong, long-term relationships and helping customers succeed - both with our platform and in their daily operations.
This is a full-time position based in Central London, where you will work primarily from our office with some flexibility for working from home. Remote work is not possible, as the role requires frequent collaboration with the team and meetings with customers.
Your responsibilities
- Customer relationship management
- Become the primary point of contact for your portfolio of customers
- Build strong, trusted relationships and drive ongoing engagement
- Ensure high customer satisfaction and retention
- Strategic account ownership
- Drive success in key metrics such as: GRR, Churn rate, Expansion opportunities
- Understand customers’ business challenges and goals - and help them achieve measurable results
- Proactively identify risks, challenges, and opportunities before they escalate
- Business insights & analytical thinking
- Monitor customer usage and performance data
- Translate insights into clear, actionable recommendations for both customers and internal teams
- Run regular business reviews to ensure alignment and measurable value
- Collaboration & customer advocacy
- Work closely with Product, Support, Sales, and Operations to solve customer challenges and improve the customer experience
- Be the customer’s voice internally and contribute to product development based on feedback and insights
- Help improve Customer Success processes and play an active role in elevating team practices
What does it take to thrive here?
- Have strong relationship-building skills and love creating value for customers
- Communicate clearly, confidently, and professionally
- Are comfortable working with data and turning insights into decisions and recommendations
- Possess a solid general business understanding
- Can work independently but also thrive in a collaborative environment
- Are comfortable working with tech and SaaS products – a technical background is not required, but curiosity and willingness to learn is essential
Why join All Gravy now?
- Direct impact: You get ownership and responsibility from day one
- Meaningful work: Help frontline employees improve their working lives
- Strong culture: Low ego, high trust, and a focus on learning, clarity, and accountability
- Growth opportunities: We’re scaling quickly, and you can grow with us
Employment type: Full-time
Location: London, England, United Kingdom
Salary: £60,000.00 - £70,000.00
Customer Success Manager (UK) in City of London employer: All Gravy
Contact Detail:
All Gravy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (UK) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research the company inside out and think about how your skills align with their needs. Practice common interview questions and have some examples ready that showcase your relationship-building skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Customer Success Manager (UK) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relationship-building skills and any relevant experience that shows how you can create value for customers. We want to see how you can make a direct impact!
Showcase Your Communication Skills: Since clear and confident communication is key in this role, use your application to demonstrate your writing style. Keep it professional but let your personality shine through. We love seeing applicants who can communicate effectively!
Highlight Your Analytical Thinking: Mention any experience you have with data analysis or turning insights into actionable recommendations. This role requires a good understanding of business metrics, so show us how you've used data to drive success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at All Gravy!
How to prepare for a job interview at All Gravy
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Be ready to discuss how you can build strong relationships and drive engagement with these customers. Showing that you know who they serve will impress the interviewers.
✨Showcase Your Communication Skills
As a Customer Success Manager, clear communication is key. Prepare examples of how you've effectively communicated with clients in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to engage with customers professionally.
✨Be Data-Driven
Familiarise yourself with key metrics like GRR and churn rates. Be prepared to discuss how you’ve used data to make decisions or recommendations in previous roles. This shows that you can translate insights into actionable strategies for customer success.
✨Emphasise Collaboration
Highlight your experience working in teams and collaborating across departments. Share specific examples of how you’ve worked with product, support, or sales teams to solve customer challenges. This will show that you understand the importance of teamwork in driving customer satisfaction.
